The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact. Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain-specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you’ll lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain. In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion, while exceeding customer expectation The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.
Key job responsibilities As an experienced technology program/project manager, you will be responsible for: • Leading and managing complex transformation program • Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning • Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes • Distilling customer needs into clear technical requirements and map them to business outcomes • Decomposing complex technical problems into actionable, deliverable solutions • Contributing to technical documentation and define documentation standards
A day in the life This is a customer facing role. You will be required to travel to client locations and deliver professional services as needed.
고객을 대면하는 역할이며, 필요에 따라 전문적인 서비스 제공을 위해 고객을 방문해야 할 수 있습니다.
About the team
About AWS Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
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Basic Qualifications
- 10+ years of leading complex, large-scale, IT, technical or engineering programs experience
- 5+ years of leading multiple Agile teams (like Scrum Masters, Product Owners) concurrently or at scale experience
- Bachelor’s degree in computer science, engineering, related field, or equivalent experience
Preferred Qualifications
- Experience engaging and influencing C-level executives, both business and technical
- Knowledge of AWS services including compute, storage, networking, security, databases, machine learning, and serverless technologies
- Experience leading engineering discussions around technology decisions and strategy related to a product
- AWS experience preferred
- Experience using and adopting scaled agile framework (e.g. SAFe, LeSS)
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