At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!
Job Overview We are seeking a Senior Facilities Specialist to ensure a safe, healthy, and secure environment for a large customer experience center (call center) through effective facilities management. In this role, you will manage day-to-day operations including light maintenance, vendor coordination, and compliance regulations. You will collaborate with site leaders, vendors, and cross-functional partners to balance immediate needs and strategic objectives. Success is measured by maintaining operational efficiency, safety standards, and quality service delivery.
** This role is 5-days/week Monday-Friday at our Birmingham Call Center. You must be able to participate in on-call rotation and respond to after-hours issues. Flexibility to support occasional overnight work as business needs require **
Job Responsibilities:
- Handle light facility maintenance such as electrical, mechanical, and plumbing systems.
- Manage vendor services such as janitorial, café, landscaping to ensure quality and timely service, ultimately a safe and functional environment for staff and visitors.
- Support security, audits, and compliance with local, state, and federal regulations.
- Coordinate events, signage, mailroom operations, and shipping/receiving
- Order and manage supplies, equipment, and inventory.
- Coordinate space management activities including moves, furniture reconfigurations, and ergonomic accommodations.
- Coordinate financial activities including budget tracking, purchase orders, and invoice processing to support site operations.
- Support preventative maintenance for critical systems (HVAC, electrical, fire/life safety).
- Collaborate cross-functionally and contribute to business continuity and facility planning.
- Ensure compliance with city, state, and federal codes and maintain disaster business continuity plans for the facility.
- Also responsible for other duties/projects as assigned by business management as needed.
**Qualifications: **
- High School Diploma or GED (Required)
- Up to 4years of facilities, maintenance, or related experience
- Experience in a multi-building, campus, or call center environment preferred
- Exposure to HVAC, mechanical systems, or furniture systems preferred
- Strong customer service skills with the ability to support employees and site leadership
- Vendor management and coordination experience
- Effective communication and relationship-building skills
- Ability to work cross-functionally and manage multiple priorities
- Proficiency in Microsoft Office
- At least 18 years of age
- Legally authorized to work in the United States
Travel: Travel Required (Yes/No): Yes
DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No
Base Pay Range: $26.16 - $47.18
Corporate Bonus Target: 10%
The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.
At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ350434¶dox=1
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out _www.t-mobilebenefits.com_.
Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.