Sr Hcm Consultant - Workday Success Plans

Workday Workday · Enterprise · Warsaw, Poland +3

This role is for a Sr. HCM Consultant at Workday, focusing on customer success post-implementation. The consultant will help customers drive business value from Workday applications by providing guidance, demonstrations, and troubleshooting for HCM systems. The role involves microconsulting engagements, feature adoption reviews, and creating presentations. While the company mentions being an AI platform, this specific role is customer-facing consulting on HCM systems, not directly building or deploying AI models.

What you'd actually do

  1. Conducting research to ensure understanding of customer questions and related Workday concepts.
  2. Delivering small scope consulting in response to customer requests; providing configuration guidance, demonstrations, considerations, tips & tricks.
  3. Troubleshooting product configuration to resolve or provide optimal product configuration to meet customer business requirements.
  4. Clearly and effectively communicating responses and value to customers.
  5. Creating and delivering customer presentations on how to use Workday features to achieve business goals (Accelerator Webinars).

Skills

Required

  • 5+ years of IT implementation experience
  • 5+ years of experience with HCM systems, including but not limited to PeopleSoft, SAP, Oracle, and/or JD Edwards
  • 2+ years of software consulting experience.
  • Workday Certification, or ability to certify in HCM
  • Ability to gain a thorough understanding of Workday concepts as new features are released
  • Ability to distill complex concepts into understandable presentations for our customers
  • Ability to multitask and work on multiple engagements and deliverables simultaneously
  • Strong critical thinking skills so as to understand complex, technical process issues and facilitate/influence decision making
  • Excellent verbal and written communication skills
  • Bachelor’s degree or relevant work experience required.

Nice to have

  • Advanced degree preferred