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By changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.
Make the Best You.
Working at Honeywell is not just about developing cool things. All our employees enjoy access to dynamic career opportunities across different fields and industries.
Join a team recognized for leadership, innovation, and diversity
We have an opportunity for Sr IT Analyst to join the Microsoft Unified Collaboration and Communications team at Honeywell in Bucharest, Romania. In this role you will:
- Provide support in delivering business value through effective incident and problem management
- Help deliver fit for purpose ITSM processes and support enterprise adoption provide reliable information and data to enable management decision making throughout the service lifecycle
- Support proactive problem identification and ensure the return of IT Service to users as quickly as possible to minimize disruption to business.
You will be responsible for supporting the applications that are a part of your service (Microsoft Unified Collaboration and Communications) with an end-to-end accountability. This includes but is not limited to Solution Rollout, Feature Enhancements, Automation, Operations and Maintenance of Infrastructure and App integrations, as well as Microsoft Teams Enterprise Voice Planning/ Designing / Solutioning / Deployment / Migrations. You will also manage Microsoft Teams, Skype for Business 2015/2019 and Microsoft UC Solutions (On-Prem and Online), Cisco Routers using as Session Border Controller (SBC), Cisco VG3XX configuration, AudioCodes MP, Microsoft Teams and Skype for Business Enterprise Voice infrastructure (Local/Centralized Voice Circuits, SBAs & SBCs, UC Devices and Endpoints (Fax, IP Phones, Paging Systems, PBXs, Voice Gateways, Cisco Call Manager etc.) and Build and Transform Microsoft UC Solutions (Teams, M365, SFB) for Global Customer, Communication to Business/Site-Lead/Local IT/Vendors/Suppliers.
Key Responsibilities
- Microsoft Unified Collaboration and Communications
- Planning/Designing/Solutioning/Deployment/Migrations
- Automation/Integration between Teams and Business Apps
- Deployment/Migration Microsoft Teams Enterprise Voice
- Documentation and Reporting, Creation of Dashboards
- Ensure UC Enterprise Voice Deployment/Migration processes are fit for purpose
- Automation Microsoft Teams Enterprise Voice Deployment/Migration Activities
- Troubleshooting P1 issues and Root Cause Analysis, Participate in audits
Qualifications
- Bachelor/Master’s degree in Information Technology, Computer Science, Business, or related field. IT Service Management experience
- Experience in Unified Communications and Collaboration
- 7+ Years’ Experience Microsoft Teams/Skype for Business/Legacy Enterprise Voice
- M365/Microsoft Teams Enterprise Voice/SFB Enterprise Voice/Legacy Voice (Avaya PBX) Deployment/Administration/Automation/Migrations
- Excellent understanding of Number Porting, Different solutions (Microsoft Calling Plan, Microsoft Teams DR (Local/Centralized SIP Trunk), Operator Connect, SBCaaS, Migration from Skype for Business/Legacy Voice (PBX) to Microsoft Teams, Create and Implement Microsoft Teams Enterprise Voice Infra, Dial-Plan, Voice Policies, a good understanding about Cisco Voice Routers, AudioCodes MP and Cisco Voice Gateways.
- Good understanding of Windows Server 2012/2016, AD, MFA, VMware, DHCP, DNS, Networking, excellent understanding about IT Infrastructure, High Availability and Disaster Recovery, Federation, Monitoring, Reporting, M365 Admin Portal
We Value
- Excellent Oral, Written and Collaborative Communication Skills
- Effectively demonstrates ability to deliver on complex situations or problems without guidance or supervision. Good analytical and problem-solving skills and excellent customer focus
- Conveys information with clarity and directness, ensuring the message is understood across diverse, global teams
- Effectively demonstrates ability to deliver on complex situations or problems without guidance or supervision
- Quickly and accurately identifies even subtle interrelationships and patterns among a variety of problems and issues, Strong knowledge of IT business processes and practices.
- Skilled in partnering with IT stakeholders, Service Owners, Identify Solutions, and facilitate timely change for project deployments.
- Demonstrated Excellence of IT Project Deployment
**We offer: **
- Competitive Salary regularly increased based on your performance
- Enjoy 25 vacation days per year, plus extra days off for life's special events
- We provide meal vouchers
- Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers)
- Medical Insurance Plan paid by the company
- Christmas and Easter bonuses
- Recognition & referral bonus programs
- Comprehensive induction, ongoing training and development to set you up for success
- In-house and external learning platforms (Udemy) to continue to expand your skills
- Work experience opportunities to help you grow your career with us
- Global employee networks to help you connect and grow
- Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters
- In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids
- Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment
- Your family is growing while working at Honeywell? We congratulate you by offering special bonuses
- Frequent Employee Engagement activities fostering an inclusive and diverse work environment
- 3 + 2 hybrid work arrangement to support your work-life balance
- Flexible working hours
- Fresh fruit days in the office
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!
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