At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
**Job Function: **
Data Analytics & Computational Sciences
**Job Sub Function: **
Business Intelligence
Job Category:
People Leader
All Job Posting Locations:
Shanghai, China
Job Description:
DePuy Synthes is recruiting for a Sr Manager, Business Analytics & Ops, located in Shanghai.
The Sr. Business Analytics & Operations Manager is a senior integrative role responsible for driving data‑driven decision making, operational excellence, and office governance across DPS China. The role combines business analytics leadership, sales operations governance, and DPS China office management to ensure the organization operates efficiently, compliantly, and with strong execution discipline.
Acting as a central connective hub, this role links Sales, Marketing, Finance, Strategic Support, IS, HR, and Admin—translating strategy into execution and ensuring day‑to‑day operations are supported by robust analytics, standardized processes, and effective office management.
Key Responsibilities
- Business Analytics & Insight Leadership
Own DPS China’s business analytics framework, covering sales performance, market trends, channel effectiveness, and customer insights
Translate complex business and strategic questions into structured analyses, KPIs, and actionable insights
Lead development and maintenance of standardized dashboards, reports, and executive‑level analytics for leadership reviews
Provide forward‑looking insights to support planning, forecasting, resource allocation, and strategic decision‑making
- Sales Operations Governance & Execution
Oversee end‑to‑end sales operations processes, including but not limited to:
Sample and asset management
Sales event and meeting support
Product complaint compensation processing
Hospital tendering and related approval workflows
Company chop and operational approval processes
Ensure operational stability, efficiency, and full compliance with company policies, controls, and audit requirements
Manage and guide outsourced service providers, including SLA definition, performance monitoring, issue resolution, and continuous improvement
- Reporting, Performance Management & Compliance
Define and govern sales operations, analytics, and performance reporting standards
Monitor operational KPIs, service levels, and compliance indicators; proactively identify risks and gaps
Ensure alignment between operational data, commercial performance reporting, and financial narratives
Support internal audits, reviews, and control testing related to sales operations, analytics, and administrative processes
- Business Requirement Translation & Cross‑Functional Enablement
Act as a bridge between DPS China business teams and IT/Digital on analytics, reporting, and systems utilization
Translate business needs into clear, prioritized analytics and operational requirements
Coordinate cross‑functional stakeholders to resolve complex issues spanning Sales, Finance, Supply Chain, Quality, Compliance, HR, and Admin
Ensure solutions are practical, scalable, and compliant with governance standards
- Data Governance, Quality & Scalability
Support and enforce data governance standards, including metric definitions, data ownership, access control, and appropriate usage
Ensure data accuracy, consistency, traceability, and transparency across analytics and operational outputs
Promote reuse of insights and standard data sources to reduce duplication and manual work
Contribute to building automation‑ready, scalable analytics and operations capabilities
- DPS China Office Management & Administrative Governance
Oversee DPS China office management in coordination with relevant internal functions and service providers, including:
Office administration and facility‑related coordination
Company chop management and administrative controls
Support for inventory verification, asset tracking, and internal audits
Logistical support for internal meetings, townhalls, leadership offsites, and company events
Ensure office operations comply with company policies, internal controls, and local regulatory requirements
Act as the primary business owner coordinating with HR, Admin, Finance, and external vendors for office‑related matters
Identify opportunities to improve efficiency, standardization, and employee experience in DPS China office operations
- Team Leadership & Capability Building
Lead, coach, and develop team members across business analytics, sales operations, and administrative support
Build team capability in structured problem solving, analytics rigor, process discipline, and compliance awareness
Foster a culture of ownership, collaboration, continuous improvement, and service mindset
Drive standardization, simplification, and documentation of recurring analytics, operations, and office processes
- Strategic & Ad‑Hoc Initiatives
Support DPS China leadership on strategic initiatives, business planning cycles, and transformation programs
Lead or contribute to ad‑hoc projects assigned by senior leadership
Act as a trusted thought partner to Commercial, Strategic Support, and functional leaders on execution and governance topics
Qualifications
Education
Bachelor’s degree or above in Business, Analytics, Information Management, Engineering, Healthcare, or related fields
Advanced degree (MBA / Master’s) preferred
Experience
Significant experience in business analytics, sales operations, commercial excellence, operations management, or strategic support
Proven ability to operate at the intersection of data, processes, and organizational execution
Experience in multinational companies; healthcare / medical devices industry experience strongly preferred
Demonstrated people management and/or vendor management experience
Core Competencies
Strong strategic structuring and analytical thinking
Ability to connect insights with execution and influence stakeholders without formal authority
Excellent cross‑functional communication and leadership skills
High ownership, resilience, and comfort managing complexity and ambiguity
Tools & Language
Advanced proficiency in Excel and PowerPoint; experience with BI / analytics tools preferred
Strong data literacy and comfort working across multiple systems and data sources
Fluent Mandarin Chinese and strong business English (spoken and written)
Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.
#LI-Hybrid
#DePuySynthesCareers
**Required Skills: **
Preferred Skills:
Advanced Analytics, Business Intelligence (BI), Collaborating, Cross-Functional Collaboration, Data Analysis, Data Governance, Data Privacy Standards, Data Quality, Data Visualization, Developing Others, Inclusive Leadership, Leadership, Performance Measurement, Project Integration Management, Tactical Planning, Team Management, Transparency Reporting, Workflow Analysis