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Job Summary
Convergence is central to Xfinity’s “better together” strategy and sits at the intersection of mobile, broadband, entertainment, and the connected home. This Senior Manager will help shape and operationalize our Converged product strategy, supporting integrated, multi-product propositions that increase household adoption, retention, and customer lifetime value. This individual will play a key role in advancing defined components of the ecosystem roadmap. In this role, this person will lead high-priority initiatives from initial strategy through GTM execution, working cross-functionally to influence and gain alignment across a highly matrixed organization. Among other responsibilities, this individual will develop strategic frameworks, build robust business cases, conduct competitive analyses, develop business requirements, support partnership initiatives, own end-to-end customer experiences, and create executive-ready materials to inform decision-making. Excellent opportunity for a collaborative, analytical problem-solver with a bias towards action who is comfortable operating in ambiguity and excited to help build and scale a net-new, high-visibility function. This individual will report to the Senior Director of Ecosystem Strategy & Partnerships.
Job Description
Core Responsibilities:
Own and advance defined components of the Converged Ecosystem roadmap in alignment with the broader multi-year ecosystem vision
Lead high-impact ecosystem initiatives from concept through execution, including strategy development, financial modeling, business requirements development and cross-functional alignment
Manage established ecosystem partnerships, including ongoing governance, performance tracking, and quarterly business reviews, driving cross-functional alignment to maximize business impact
Evaluate new partnership opportunities to drive incremental growth
Develop strategic recommendations to strengthen cross-product experiences and drive KPIs tied to multi-product penetration
Build comprehensive business cases to support prioritization and investment decisions
Develop executive-ready presentations and materials to support senior leadership decision-making
Conduct competitive and industry analysis to identify ecosystem opportunities and inform roadmap decisions
Drive cross-functional orchestration across Product, Technology, Customer Experience, Marketing, Sales, Finance, and Operations to ensure successful GTM launch and activation of ecosystem initiatives
Foster strong relationships and serve as a subject matter expert to internal stakeholders across the organization
Consistent exercising of independent judgment and discretion in matters of significance
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary
Other duties and responsibilities as assigned
Minimum Qualifications:
Experience in product management, strategy/consulting, partnerships, or related functions, ideally in technology, media or telecommunications
Strong financial acumen with experience building business cases and modeling business impact
Fluent in MS Office with ability to develop executive-level materials quickly and effectively
Proven ability to lead complex, cross-functional initiatives in a matrixed organization
Demonstrated success operating in ambiguous, fast-paced environments
Excellent team-work and interpersonal skills
Customer-obsessed - prior roles with a focus on creating, defining, and advocating for customer value
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff be enthusiastic learners, users and advocates of our game–changing technology, products and services, especially our digital tools and experiences,
- Win as a team make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
Business Cases, Cross-Functional Partnerships, External Partners, Financial Acumen, Leading by Influence, Product Management, Product Strategies
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's Degree (Required)
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience
7-10 Years
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.