About the Team
As part of Uber’s Employee and Labor Relations (ELR) team, our case management team clears the path to an empowered employee experience by fostering a healthy and productive culture. We do this by working directly with our employees to help them navigate workplace conflict and issues related to misconduct. Uber’s ELR team takes action on employee concerns using a restorative approach to case management.
About the Role
We are looking for a tenured people manager with deep experience conducting workplace investigations and two-party mediations. The ideal candidate will be able to balance people management responsibilities and their own caseload. They will be able to expertly analyze all types of employee concerns and quickly develop targeted actions that are considerate of workplace policies, country-level requirements, the needs of our employees and the organization.
Qualified candidates for this role must have 3+ years of people management experience and 7 years of hands-on experience in a high-volume case management role. Top candidates will articulate how their critical thinking skills have allowed them to consistently navigate complex people and employment issues.
Basic Qualifications
- 3+ years of people management experience within the Employee and Labor Relations speciality
- Undergraduate Degree and a minimum of 7 years of experience in employee relations case management, mediation or human resources; additional years of experience awarded for relevant advanced degrees (e.g. Juris Doctor, Graduate Degree in Counseling or Mediation, etc)
- Demonstrated case management skills to include: planning, organization, attention to detail and ability to deliver multiple tasks or competing priorities within a time-sensitive environment
- Advanced written and verbal communication skills; must be an impactful and persuasive communicator at all levels of the organization
Preferred Qualifications
- Direct experience with Restorative Practices, Restorative Justice or similar interventions such as Mediated Discussions, Community Circles and Actions Plans focused on harm reduction
- Significant case management (workplace investigations) capabilities paired with a thorough understanding of HR principles, concepts, policies and standards
- The ability to manage multiple teammates across a global ELR team and work independently to drive results at a high-level without day to day supervision
- Professional proficiency in English and any additional EMEA languages (written and verbal)
What You'll Do
- Manage a team of regional ER Partners within the standards of ELR’s core competencies, timelines and global process.
- Manage a full caseload within our global process involving interpersonal conflict and/or allegations of misconduct (e.g. harassment, discrimination, bullying, retaliation, etc)
- Analyze context, facts and documentation gathered within ELR’s case management process to develop balanced recommended actions that address any misconduct and restore damaged relationships
- Facilitate restorative conversations (mediated discussions) between employees with an emphasis on outcomes that repair workplace relationships
- Maintain confidential records within a shared case management tool; leverage the case management tool to identify themes affecting employee groups or subgroups and develop a measured response related to trends
- Foster action-oriented relationships with HR, Employment Legal and and business leaders at all levels
- Actively support, or lead, ELR priority projects
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.