About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
The Sr. Manager is a people leader responsible for overseeing both implementation and program management, in addition to handling various projects. This position will serve as the strategic and operational leader for the Endpoint Implementations team, overseeing complex implementations, infrastructure-related projects, and ongoing client initiatives. The position requires strong leadership, technical judgment, and interpersonal skills to effectively operate across cross‑functional partners and a broad range of internal and client stakeholders. The Sr. Manager is expected to drive execution excellence, develop and coach talent, improve delivery practices, and leverage AI‑enabled and agentic tools to enhance team productivity, documentation quality, operational visibility, and process improvement.
Responsibilities include:
- Provide end‑to‑end oversight of infrastructure and telecom implementations for new and existing clients, ensuring delivery and operational standards.
- Lead, coach, and develop a high‑performing team by providing clear direction, performance management, and career development, fostering accountability, technical depth, and client‑facing effectiveness.
- Exhibit strong leadership and mentoring skills, supervising a minimum of 3 direct reports, and directing the efforts of Implementation Consultants and Program Managers.
- Operate within the context of established goals and objectives, visible to both Visa and client management.
- Act as the main point of contact between support staff and customers, representing customer system and operational requirements to internal organizations.
- Develop comprehensive project plans, identify project team resource requirements, establish project dates and deliverables, and prepare management reports.
- Track and manage internal and external project issues to resolution.
- Meet job responsibilities with minimal guidance and direction by following established guidelines, procedures, and policies.
- Work independently with a high degree of initiative to manage workflow, resolve problems, and meet deadlines.
- Apply working knowledge of various systems and procedures to assess the business and technical impact of project requirements and communicate these to clients and internal technical teams.
- Plan and conduct member meetings and conference calls.
- Support multiple project scenarios concurrently.
- Provide guidance to team members. Develop implementation and program management training materials as needed.
- Drive continuous improvement across implementation processes, documentation standards, delivery models, and operational handoffs.
- Leverage AI-enabled and agentic tools to improve team productivity, documentation quality, analysis, reporting, and identification of process or product improvement opportunities.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Qualifications
Basic Qualifications:
8 or more years of relevant work experience with a bachelor’s degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
Proven experience leading implementation, technology delivery, infrastructure, program management, or client-facing operational teams in complex environments.
Demonstrated people leadership experience, including coaching, performance management, prioritization, and development of direct reports.
Strong understanding of project management, Agile and/or hybrid delivery practices, IT infrastructure, enterprise applications, and implementation governance.
English proficiency, with the ability to communicate clearly and confidently with North America stakeholders, clients, and executive audiences.
Preferred Qualifications:
Experience leading or overseeing telecom, network, or infrastructure‑related implementation projects, including coordination across engineering, operations, and vendor teams supporting mission‑critical services.
Strong understanding of technology and network delivery models, with the ability to assess impacts to connectivity, resiliency, security, and operational stability across complex client environments.
Strong analytical skills to extract and synthesize relevant data into business solutions and provide sound recommendations
Able to communicate complex technical terms and/or processes in business language tailored to client
Proven self-starter with the ability to drive results as part of an effective team (across time zones)
Able to effectively prioritize and multi-task under deadlines
Experience working on program/project management teams supporting financial services, payments, technology, infrastructure, or regulated environments.
Ability to prioritize under pressure, make sound decisions in ambiguous environments, and maintain execution discipline across teams.
Experience representing technical and/or business issues and solutions to influence audiences at multiple levels of an organization, including executives, in support of strategic business plans
In-depth knowledge of the payment industry (i.e., trends, threats, competitors, regulatory environments)
Client engagement - Communicate clearly and effectively with clients
Proactiveness - Think ahead and take action
Critical thinking - Take ownership over problems and find creative solutions to complex problems
Knowledge of GenAI, Copilot, ChatGPT, agentic tools, automation, or analytics solutions to improve delivery, documentation, reporting, or operational decision-making is beneficial.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.