Comcast Spectacor is a leading sports and entertainment company with a diverse portfolio including the National Hockey League’s Philadelphia Flyers, the National Lacrosse League’s Philadelphia Wings, the award-winning Xfinity Mobile Arena, and the worldclass esports franchise, T1 Entertainment & Sports. Headquartered in Philadelphia, Comcast Spectacor has more than 50 years of experience, with a proven track record of cultivating championship teams, managing worldclass venues, and promoting vibrant communities. Comcast Spectacor is part of Comcast Corporation, a global media and technology company that operates Comcast Cable, NBCUniversal, and Sky.
Job Summary
The Sr. Manager, Inside Sales oversees the First Line, a staff of entry-level sellers and ensures each individual sales representative is set-up for long term success within the company, while developing a strong pipeline of future employees. The Sr. Manager, Inside Sales primary focus will be to recruit, train and, develop the next generation of sport sales superstars. The Sr. Manager, Inside Sales will plan and execute weekly training sessions, provide additional coaching to the First Line team members through individual 1 on 1’s, and hold representatives accountable to their revenue goals and activity metrics through data-driven reporting. The Sr. Manager, Inside Sales will collaborate with the Flyers ticketing leadership team to create a dynamic and comfortable environment that motivates the First Line to surpass their department’s goals. The Sr. Manager, Insides Sales will also be a key contributor in all Philadelphia Flyers ticketing.
Job Description
Core Responsibilities
- Recruit, train, and develop staff of up to 14 entry level Inside Sales Representatives
- Establish strong relationships with colleges nationwide and attend career fairs nationally to recruit the best available talent for the First Line
- Work collaboratively with the Flyers ticketing leadership team in hiring for open sales and service positions within the department
- Attend sales calls and face-to-face appointments with Inside Sales Representatives
- Execute well thought out Sales Campaigns for Inside Sales Representatives including FSE and group ticket products
- Plan and execute daily and weekly training sessions across all Flyers and Xfinity Mobile Arena products
- Create and execute sales contests and other team building events
- Work closely with Marketing, Premium Box Office, Arena Operations, and Business Strategy and Analytics teams
- Plan and execute Sales Showcase events at Xfinity Mobile Arena
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Qualifications:
Bachelor’s Degree
Minimum 3-5 years of sales experience in sports or businesses with track records of mentoring others
Minimum of 1 year experience as a senior salesperson or leadership role within a sales organization
Working knowledge of Archtics ticketing systems and Salesforce CRM is preferred
Excellent attention to detail, interpersonal skills, and effective oral and written communication skills
Enthusiastic teacher, with strong leadership skills and an innovative growth mindset
Strong skillset in Microsoft Office for reporting-based needs
Ability to multi-task daily, be organized, and lead with the desire to succeed
Flexibility to work unique hours, including nights, weekends, and holidays
Exceptional customer service and ability to engage in productive communications with clients and staff members
Ability to proactively plan and troubleshoot issues at a fast pace
Ability to work under pressure to meet strict deadlines and priorities
Ability to work independently and as a part of a high functioning team
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
Customer Experience (CX), Customer Relationship Management (CRM), Customer Service, Hiring, Leadership, Sales
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience
7-10 Years
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.