Job Description
At Nordstrom, we’re committed to using data, automation, and AI to operate smarter, move faster, and better serve our customers. The Senior Manager, Program Management, Finance Insights, Analytics & AI leads delivery of a portfolio of enterprise programs focused on finance automation, analytics modernization, and AI enablement.
This role blends program leadership with stakeholder and governance management. You will partner closely with Finance, Technology, Data & Analytics, and Business teams to drive programs from strategy to execution — ensuring the right work is prioritized, dependencies are managed, and outcomes are delivered at pace and scale.
A day in the life:
- Own the program roadmap across the Finance Insights, Analytics & AI portfolio, including milestone tracking, dependency management, sequencing, and value realization.
- Lead a small team or program managers and data analysts, setting clear expectations, developing talent, and maintaining a high-performance culture focused on delivery and continuous improvement.
- Manage multiple stakeholder groups across the enterprise, creating alignment and prioritization, raising issues requiring decisions or input, mitigating risks, and resolving conflicts.
- Partner with the a team of data analysts and technical teams to connect analytical and AI solution development to program delivery, ensuring work moves from concept to production on time and with appropriate governance.
- Develop and own communications and materials across audience levels, including executive sponsors and senior leadership, with clarity on status, risks, and decisions needed.
- Establish and maintain operating cadences, governance standards, and program frameworks that keep the portfolio on track and teams aligned.
- Proactively identify roadblocks and propose solutions that contribute to organizational success, escalating to senior leadership as appropriate.
- Manage complex, interdependent workstreams with an eye toward sequencing, value creation, and enterprise-wide impact.
- Demonstrate discretion and professionalism when working with senior leadership on sensitive business and organizational issues, effectively managing ambiguity and proposing workable solutions to challenging problems.
- Supplement other roles and responsibilities to deliver the program’s initiatives, as needed.
You own this if you have…
- Bachelor’s degree in business administration, finance, business operations, strategy, or related field; MBA or advanced degree strongly preferred.
- 7+ years of experience leading or managing large, complex programs and cross-functional teams.
- 7+ years of experience working with and influencing senior-level executives.
- Proven ability to build and manage program roadmaps, operating cadences, and governance frameworks in ambiguous, fast-moving environments.
- Strong understanding of data, analytics, and AI concepts, enough to credibly partner with technical teams and translate between business and delivery.
- Experience working across finance, technology, and analytics stakeholders, with the ability to drive alignment across competing priorities.
- Demonstrated people leadership skills, with experience developing and managing a small team.
- Exceptional communication and storytelling skills, with the ability to tailor messages for executive and working-team audiences alike.
- Strong proficiency in Excel and PowerPoint, including executive-level presentation development.
- Experience with finance or accounting processes is a plus.
We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
- Medical/Vision, Dental, Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
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Pay Range Details
The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
$131,500.00 - $210,500.00 Annual
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf