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Job Category
Customer Success
Job Details
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Senior Manager, Tableau Success Architects
At Salesforce, we are dedicated to fostering a diverse and inclusive workplace where individuals from all backgrounds are welcomed and valued. The Success Architect team within Cloud Success is home to Salesforce’s most skilled subject matter experts across products, programs, and processes. As a leader on this team, you will play a pivotal role in shaping strategy, managing team capacity, aligning with key stakeholders, and enabling scalable impact across our customer base.In this leadership position, you will be responsible for setting the strategic direction and operational cadence of the Success Architect function. As a Senior Manager for Tableau Success Architects, you will ensure optimal capacity planning and resource alignment across a portfolio of critical initiatives and high-impact customer engagements within the Analytics product area.
Responsibilities: Team Leadership & Development: Lead, mentor, and develop a team of Tableau Success Architects across multiple geographic regions. Recruit, onboard, and retain top talent while conducting performance reviews and creating career development plans. Operational Excellence: Drive team performance against key operational metrics including time to resolve, delivery velocity, utilization, and customer satisfaction. Impact Articulation: Develop frameworks for measuring reach and business impact of engagements. Create compelling success stories that demonstrate measurable value to customers and internal stakeholders. Capability Development: Build team mastery across the full Salesforce analytics portfolio, including Tableau Next, CRM Analytics, and Data Cloud. Engagement Strategy & Innovation: Define and evolve the engagement model and asset catalog. Develop reusable frameworks that increase team efficiency and impact. Cross-Functional Collaboration: Partner with Sales, Customer Success, and Services leadership to identify high-impact customer engagements that maximize adoption and mitigate attrition risk. Impact of the Role: As a Senior Manager of Tableau Success Architects, you will directly impact customer success at scale by building and leading a high-performing team that drives measurable outcomes for our most strategic customers. Your leadership will shape how we deliver advisory services, demonstrate value, and grow our Success Architect practice for Tableau.
Collaboration and Teamwork: You will lead a geographically distributed team while fostering strong relationships across the broader Success organization, Sales, Customer Success, and Product teams. You will create an inclusive team culture that values diverse perspectives, encourages knowledge sharing, and drives collective success across regions and functions.
Basic Requirements: 10+ years of experience in Customer Success, Solution Architecture, Technical Consulting, or related fields. 5+ years of people management experience, including leading geographically distributed teams Proven ability to manage schedules, shifts, and capacity planning. You should be comfortable using data to argue for resources or process changes. Familiarity with Tableau implementations, architecture, and optimization strategies Proven track record driving teams to operational metrics (delivery velocity, time to resolve, customer satisfaction) Experience in enterprise consulting or advisory services Ability to leverage data to identify opportunities to drive outsized impact with target customers Experience developing methods to measure impact in advisory engagements Demonstrated expertise in coaching technical professionals Outstanding communication and presentation skills for C-level audiences
Preferred Requirements: Experience managing teams supporting multiple product lines or technical domains Background in building or scaling advisory, professional services, or customer success programs Familiarity with Salesforce Core, Data Cloud, CRM Analytics, and cross-cloud solutions Knowledge of modern data platforms (Snowflake, Databricks, Redshift) and analytics tools Track record of developing methodology frameworks for advisory practices Tableau certification strongly preferred Join our dynamic leadership team and help shape the future of how we deliver world-class advisory services to our most strategic Tableau customers. We embrace diversity and are committed to creating equal opportunities for all applicants. If you are passionate about leading technical teams, driving operational excellence, demonstrating measurable impact, and fostering inclusive cultures, we invite you to apply for this Senior Manager position.
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