At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
**Job Function: **
Customer Management
**Job Sub Function: **
Technical Field Service
Job Category:
People Leader
All Job Posting Locations:
Raritan, New Jersey, United States of America, Remote (US)
Job Description:
Johnson & Johnson MedTech, Electrophysiology is recruiting for a Sr. Manager, Sustainability Advisor. This role is remote/field based; however, candidates must be located in the Eastern Time Zone to effectively support business needs and operations.
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for humanity. Learn more at https://www.jnj.com/.
Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.
Are you passionate about improving and expanding the possibilities of Cardiovascular? Ready to join a team that’s reimagining how we heal? Our Cardiovascular team develops leading solutions for heart recovery, electrophysiology, structural heart and stroke. You will join a proud heritage of continually elevating standards of care for stroke, heart failure and atrial fibrillation (AFib) patients.
The Johnson & Johnson MedTech (JJMT) serves as the original manufacturer and reprocessor of medical devices, helping health systems control costs while advancing their environmental sustainability objectives. Sterilmed, Inc., part of the JJMT Companies, pioneered the reprocessing market and now operates as JJMT’s Sustainability Solutions. This division provides commercial support, enabling JJMT franchises to lead reprocessing programs for their customers.
JJMT has reinvented the reprocessing (RPO) model by offering customized solutions that provide reprocessed single-use medical devices from both JJMT and other original manufacturers, giving customers more options to maximize their reprocessing programs.
The Sr. Manager, Sustainability Solution Advisor is a team leader of Sustainability Specialists, who are the customer facing team responsible for executing the JJMT reprocessing strategy and managing all aspects of a reprocessing program in a specified geographic area. Activities include the promotion, selling, supporting and servicing of the JJMT Reprocessing portfolio to new and existing customers. This position will work in cooperation with the JJMT Franchise Field Sales, and Sustainability Field Service in developing and maintaining key strategic business relationships adhering to Health Care Compliance guidelines.
DUTIES & RESPONSIBILITIES*
In accordance with all applicable federal, state and local laws/regulations and Corporate Johnson & Johnson, procedures and guidelines, this position:
Achieve Business Objectives: Drive the accomplishment of annual business plan objectives related to sales, gross profit, and pricing, ensuring alignment with company goals.
Value Creation and Growth: Spearhead initiatives to enhance JJMT value creation and growth at the GPO/IDN level through integrated JJMT reprocessing offerings.
Reprocessing Subject Matter Expert: Serve as the primary expert on reprocessing, collaborating closely with the JJMT franchise field sales and account management team to identify, plan, pursue, and execute GPO/IDN reprocessing opportunities, including conversions and carve-outs.
Deal Development: Oversee and execute deal development processes to support the execution of the RPO strategy and meet the financial objectives while adhering to HCC and CPC guidelines. Lead RFP responses to attract and secure new account wins.
Coach and develop: Lead a team of Sustainability Specialists by providing direction and coaching to execute the sales and account management processes that builds customer loyalty.
Build Strong Relationships: Cultivate excellent relationships with franchise sales leaders, key supply chain leaders, and other hospital personnel to enhance collaboration and communication.
Optimize Customer Savings: Proactively anticipate and address account issues by developing, communicating, implementing, and monitoring corrective action plans to enhance customer savings.
New Program Implementation: Oversee the implementation of new programs beyond contract execution, including conducting savings analyses, gaining consensus on approved devices, developing clinical education strategies, and managing procurement processes. Facilitate routine business reviews with facilities and IDNs.
Understand Account Dynamics: Analyze account needs and understand the roles of physicians, nurses, support staff, and hospital administration to develop tailored solutions that meet both short- and long-term objectives.
Monitor Market Trends: Monitor hospital strategies and marketplace developments, collaborating with business partners to refine account strategies and adapt to changes.
Sustainability Expertise: Be a subject matter expert in sustainability solutions, leveraging organizational resources for effective account development while adhering to company policies and procedures (e.g., Business Conduct Policy, HCC).
Foster Positive Culture: Commit to nurturing a positive work culture that promotes teamwork, collaboration, and inclusivity.
Compliance with Policies: Adhere to Johnson & Johnson policies and procedures, ensuring all work activities are compliant with established guidelines.
Ongoing Training: Complete required training in a timely manner for changes in policies, new assignments, and implementation of updated procedures. Participate in periodic re-training, particularly in areas related to environmental health and safety.
Promote Safety: Follow all company safety policies and precautions within the work environment, advocating for safety practices among all associates and stakeholders.
Regulatory Compliance: Ensure compliance with all Federal, State, and local regulations, as well as Company guidelines pertaining to Health, Safety, and Environmental practices.
Flexibility in Duties: Perform other duties as assigned, demonstrating adaptability and a willingness to support varying business needs.
Travel Requirements: Execute approximately 30% overnight travel and engage in daily local travel as necessary to meet business demands.
EXPERIENCE AND EDUCATION
A minimum of a bachelor’s degree is required
A minimum of 8 years of related work experience required
Experience analyzing and tracking sales data with the ability to take appropriate action to correct negative sales trends required
Prior experience in the medical device industry is required
Medical sales experience preferred
REQUIRED KNOWLEDGE, SKILLS, ABILITIES, CERTIFICATIONS/LICENSES and AFFILIATIONS
Knowledge:
In-depth understanding of sales and account management principles and practices within the healthcare industry.
Extensive knowledge of contracting with health systems.
Skills/Abilities:
Proven ability to coach and develop sales associates to enhance their performance and contribution.
Exceptional negotiation skills, handling customer objections and complaints with a track record of successfully increasing sales.
Proficient in Microsoft Office Suite, particularly for presentations, sales reporting, and tracking large scale initiatives to promote accountability and execution.
Platform presentation skills - Demonstrated ability to educate hospital staff, nurse, and physicians on the scientific and financial benefits of the products and services offered
Business Acumen: Proficient in accessing and analyzing data to inform business decisions.
Customer management: Demonstrated ability to form and grow long term customer relationships through successful problem solving along with the ability to develop and execute a corrective action plan leading to a successful problem resolution
Capacity to formulate and execute corrective action plans that lead to successful problem resolution.
Time management: Strong attention to detail with excellent time management and planning skills to handle multiple priorities in a fast-paced environment.
Ability to function independently as well as part of a team required
Excellent written and oral communication skills required
Ability to manage multiple priorities in fast-paced environment required
Strong attention to detail, time management and planning skills required
Self-motivated with a high degree of initiative, capable of functioning independently and collaboratively within a team.
Certifications/Licenses:
- Required to obtain Reptrax and Vendormate credentials.
Requirement:
This person must reside in the Eastern Time Zone to support business needs.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, ** external applicants please contact us via **_**https://www.jnj.com/contact-us/careers**_** . internal employees contact AskGS to be directed to your accommodation resource.**
Required Skills:
Preferred Skills:
Continuous Improvement, Cross-Functional Collaboration, Customer Service, Customer Support, Customer Support Operations, Customer Support Trends, Developing Others, Empowering People, Inclusive Leadership, Leadership, Managing Managers, Product Lifecycle Management (PLM), Project Management Office (PMO), Quality Assurance (QA), Resource Planning, Service Request Management, Technical Credibility, Technical Writing
The anticipated base pay range for this position is :
$122,000.00 - $212,750.00
Additional Description for Pay Transparency:
This position is eligible to participate in the Company’s long-term incentive program.
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits