Sr Manager, Workplace Services

The Trade Desk The Trade Desk · Media · New York, NY · Office Management

The Trade Desk is seeking an experienced Senior Manager, Workplace Services to lead workplace operations and team performance within one of their major office environments. This role is responsible for delivering a best-in-class workplace experience that supports employee productivity, collaboration, culture, and business growth. The leader balances strategic thinking with operational excellence, oversees complex day-to-day operations, and develops scalable workplace programs as offices grow in size and complexity. The Senior Manager acts as a cultural ambassador, brings a hospitality-forward mindset, and partners closely with Regional Workplace leadership, Real Estate, People teams, IT, and senior business stakeholders.

What you'd actually do

  1. Co-Lead and develop a high‑performing Workplace Services team, including both managers and individual contributors, by setting clear goals, expectations, and operating standards aligned with global Workplace Services strategy.
  2. Provide coaching, mentorship, ongoing feedback, and career development support to build leadership capability and operational excellence across the team.
  3. Oversee end‑to‑end workplace operations for a large, high‑volume office, including office services, food and beverage programs, facilities coordination, events support, and vendor management.
  4. Develop and implement scalable processes, frameworks, and operational plans that ensure consistent, high‑quality service delivery while supporting office growth.
  5. Manage workplace budgets and operational planning to ensure financial sustainability and alignment with company priorities.

Skills

Required

  • people leadership
  • managing teams
  • complex environments
  • competing priorities
  • reliable results
  • collaboration
  • high EQ
  • building trust
  • credibility
  • strategic thinking
  • solutions-oriented
  • continuous improvement mindset
  • business acumen
  • excellent communication
  • influencing
  • clarifying complex topics
  • leading through change
  • detail-oriented
  • resilience
  • independent judgment
  • fast-paced environment

Nice to have

  • hospitality-forward mindset

What the JD emphasized

  • high‑performing Workplace Services team
  • operational excellence
  • scalable workplace programs
  • workplace operations
  • workplace budgets
  • workplace data
  • employee feedback
  • operational insights
  • workplace strategy
  • workplace systems
  • workplace communications
  • workplace evolves