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**Job Function: **
Quality
**Job Sub Function: **
Multi-Family Quality
Job Category:
People Leader
All Job Posting Locations:
Horsham, Pennsylvania, United States of America
Job Description:
There is an internal pre-identified candidate for consideration that has been identified. However, all applications will be considered.
This requisition is open in Sao Pablo, Brazil and Horsham, PA, United States.
Sr. Manager, Q&C Strategy and Organization Engagement
Role summary
The Sr. Manager, Q&C Strategy and Organizational Engagement shapes and drives enterprise-wide enablement of the Quality & Compliance (Q&C) strategy, ensuring priorities are understood, owned, and operationalized across the organization. This role partners closely with the Chief Quality Officer (CQO), Q&C Leadership Team (QCLT), and sector and functional leaders to orchestrate how strategy is activated – aligning leadership forums, engagement mechanisms, and enterprise narratives to priority outcomes. Reporting to the Sr. Director, Strategic Insights & Performance Management, this role serves as a strategic integrator across leadership, operating rhythms, and engagement levers to drive enterprise alignment, adoption, and sustained impact
Key responsibilities
Q&C Strategic content and narrative creation
- Develop and maintain compelling narratives and presentations that enable dissemination of Q&C strategy into clear context, priorities, and actions for Q&C leaders and employees
- Identify and amplify stories, impact, and success examples that demonstrate rigorous quality processes and cultural commitment
- Identifying internal & external forums to amplify Q&C strategy & impact and shaping narratives for identified forums
- Identify, maintain, and manage vendor relationships for Q&C engagement support, ensuring effective and cost competitive delivery of services for design, visualization, video production, event management, executive narratives, etc.
- Shape and steward the enterprise narrative for Q&C strategy, ensuring clarity around priorities, trade-offs, and leadership expectations and translate strategic intent into enterprise-level direction by aligning narratives with operating reality and leadership decisions
- Identify moments where narrative intervention is required to accelerate alignment and execution and elevate outcomes, proof points, and success examples that reinforce rigorous quality execution and cultural accountability
Q&C organizational engagement
- Lead organizational-wide engagement and messaging / narrative implementation of Q&C initiatives: design engagement strategies and craft narratives that educate, align, and mobilize leaders and teams for Q&C priority initiatives
- Identify and maintain effective mediums, channels, and cadence for internal organizational engagement (e.g., Viva Engage), internal J&J engagement (e.g., home page stories, videos), and external stakeholder engagement
CQO / Q&C Leadership engagement support
- Support CQO and Q&C leaders with operationalizing internal engagement events (e.g., Townhalls, site visits, Quality Month, and other broad org-wide initiatives), including leading planning, promoting, and facilitating key events throughout the annual calendar
- Support CQO with content and narrative development as needed throughout the year for presentations, speeches, event appearances, written materials, etc.
- Serve as a strategic thought partner to the CQO and QCLT, architecting leadership engagements to reinforce strategy and accountability, anticipating strategic and regulatory inflection points, and shaping executive-level narratives as strategic instruments
Effectiveness, continuous improvement, and collaboration
- Establish metrics and reporting frameworks to measure engagement effectiveness, identify opportunities, and drive continuous improvement in adoption and outcomes
- Identify and pilot efficiencies leveraging new digital and AI solutions to disrupt traditional methods of leadership narrative development and employee engagement
- Create templates and playbooks that distill best practices and simplify future execution of similar projects or events
- Support other responsibilities, projects, and deliverables across Strategic Insights and Performance Management team as dynamically required, potentially with limited possible advanced planning
Qualifications
Required
- Bachelor’s degree with strong academic credentials
- Minimum of 7 years of relevant experience in consulting, internal strategy, and/or corporate communications with demonstrated progression
- Proven track record drafting enterprise messaging, leader talking points / scripts / narratives, employee engagement campaigns, or equivalent narrative-focused deliverables
- Excellent communication skills, including the ability to synthesize complex information, frame decisions, and deliver executive-ready storylines and materials
- Experience with and deep knowledge of vendor landscape for design, visualization, video production, event management, executive narratives, etc.
- Demonstrated experience identifying and implementing digital, analytics, AI enablement
- Demonstrated effectiveness and impact working closely with senior leadership (VP+) of large corporations
- Advanced knowledge of / experience with PowerPoint, Excel, Viva Engage, and other software / tools for corporate employee engagement and measurement
Preferred
- Exceptional project/program management skills with demonstrated results executing engagement / narrative development campaigns
- Ability to work effectively and independently in a dynamic, ambiguous environment while managing multiple priorities with strong attention to detail and deadlines
- Fast learner with intellectual curiosity and collaborative mindset open to new ways of working, learning, coaching, feedback, and sharing of knowledge across a fast-paced, high-demand, execution-oriented team
**Required Skills: **
Preferred Skills:
Alliance Formation, Business Communications, Business Planning, Business Savvy, Cross-Functional Collaboration, Data Reporting, Financial Forecasting, Mentorship, Operational Excellence, Organizing, Performance Measurement, Problem Solving, Regulatory Environment, Stakeholder Engagement, Strategic Analysis, Strategic Change, Strategic Thinking, Technical Credibility