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**Job Function: **
Project/Program Management Group
**Job Sub Function: **
Project/Program Management
Job Category:
Professional
All Job Posting Locations:
Santa Clara, California, United States of America
Job Description:
Johnson & Johnson MedTech is currently seeking a Global Service Program Manager / Senior Manager, MONARCH to join our team located in the United States. Role can be based in Santa Clara, CA (hybrid) or remote, with preference for candidates located on the West Coast.
About MedTech
Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.
Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech
This role is responsible for leading global service programs and strategic initiatives that enable the growth, scalability, and operational readiness of the MONARCH service organization. The Global Service Program Manager / Senior Manager will partner across Service, Operations, Supply Chain, Quality, Regulatory, Commercial, Digital, and R&D to build and improve service systems, processes, data visibility, and service readiness for new product introductions and global market expansion. The level of the role will be aligned to the selected candidate’s experience, scope of leadership, and demonstrated ability to drive complex, cross-functional programs.
Key Responsibilities
- Lead complex, cross-functional global service programs from concept through implementation, including program planning, milestone tracking, risk management, stakeholder alignment, and executive communication.
- Drive service readiness activities for new product introductions, including service process design, service system setup, field readiness planning, spare parts and FRU strategy, documentation, training coordination, and launch support.
- Partner with cross-functional teams to define, implement, and improve global service processes, tools, and operating models that support quality, compliance, scalability, and customer experience.
- Develop and maintain dashboards, KPIs, and reporting mechanisms to provide visibility to program health, operational performance, service readiness, and business outcomes.
- Translate business needs into service system and process requirements, working closely with digital, IT, and business teams to improve workflows, master data, reporting, and service transactions.
- Support global expansion initiatives by helping establish service capabilities, processes, parts readiness, and operational infrastructure for new regions and markets.
- Coordinate FRU and service parts setup activities, including planning, data alignment, cross-functional dependencies, and readiness tracking to support launch and ongoing service operations.
- Identify opportunities to simplify, standardize, and improve service processes through Lean, continuous improvement, and data-driven problem solving.
- Build strong partnerships across Service, Supply Chain, Quality, Regulatory, Commercial, Finance, Operations, and R&D to align priorities and deliver program objectives.
- Prepare clear updates, recommendations, and decision materials for leadership to support governance, issue resolution, and strategic planning.
Required Qualifications
Bachelor’s degree required; advanced degree preferred in business, engineering, operations, or a related field.
Typically 5+ years of relevant experience for Manager level or 8+ years for Senior Manager level in program management, service operations, medical devices, healthcare, or other highly regulated industries.
Demonstrated experience leading complex, cross-functional programs with multiple stakeholders, competing priorities, and time-sensitive deliverables.
Strong understanding of program management fundamentals, including scope, timeline, risk, issue, dependency, and change management.
Experience driving process improvement, operational excellence, and business readiness across functions.
Ability to translate business requirements into process, system, data, and operational needs.
Strong analytical, communication, and executive presentation skills, with the ability to synthesize complex information into clear recommendations.
Ability to work effectively across global, matrixed organizations and influence without direct authority.
Experience working with quality, regulatory, supply chain, commercial, service, and/or product development teams in a regulated environment preferred.
Proficiency with common program and business tools such as Excel, PowerPoint, project planning tools, and dashboard/reporting solutions.
Preferred Qualifications
- Experience supporting new product introductions, launch readiness, or service commercialization activities.
- Experience with service parts, FRU planning, installed base support models, or field service readiness.
- Background working with ERP, CRM, or service management systems and related master data or reporting processes.
- PMP, Lean, Six Sigma, or similar program/process improvement certification.
- Experience in a global medical device, capital equipment, robotics, or service-driven organization.
Leveling Considerations
This position may be filled at the Manager or Senior Manager level depending on the selected candidate’s depth of experience, leadership capabilities, and demonstrated ability to independently lead large, complex, cross-functional programs. Senior Manager candidates are expected to operate with a higher degree of autonomy, influence senior stakeholders, drive broader strategic initiatives, and help shape service operating models and long-range priorities.
Key Competencies
- Strategic thinking with strong execution discipline
- Cross-functional leadership and collaboration
- Program planning and organizational agility
- Structured problem solving and continuous improvement mindset
- Data-driven decision making and business acumen
- Clear written and verbal communication
- Ability to influence, align, and deliver through change
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers , internal employees contact AskGS to be directed to your accommodation resource.
Required Skills:
Preferred Skills:
Cross-Functional Collaboration, Leadership, Program Management, Project Management Methodology (PMM), Project Management Office (PMO), Project Management Tools, Technical Credibility
The anticipated base pay range for this position is :
The anticipated base pay range for this position is $142,000 - $244,950. If based out of the Bay Area, CA., the anticipated base pay range for this position $122,000 to $212,750.
Additional Description for Pay Transparency:
Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits: Vacation –120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year Holiday pay, including Floating Holidays –13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member Caregiver Leave – 10 days Volunteer Leave – 4 days Military Spouse Time-Off – 80 hours Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits