About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
The Opportunity
As a Senior Network Observability Engineer, you will play a critical role in ensuring the reliability and effectiveness of Visa’s global network monitoring and management platforms. This role is focused on engineering, administering, and operating enterprise-grade network tools, rather than designing or operating the underlying network infrastructure.
You will work within a DevOps-oriented engineering team responsible for supporting 24x7 network observability capabilities across diverse business functions. Your work will directly impact network stability, incident prevention, and the ability of engineering and operations teams to diagnose and resolve issues quickly and accurately.
This is an opportunity for an engineer who enjoys deep technical ownership of tools, values operational excellence, and wants to work at global scale using a blend of commercial software and in-house engineering.
The Work Itself
In this role, you will be responsible for the day-to-day engineering and operation of network monitoring, management, and automation platforms, with an emphasis on commercial, off-the-shelf tooling.
Key responsibilities include:
- Engineering, administering, and operating enterprise network monitoring and management platforms such as SevOne, ITNM/Netcool, and NetBrain
- Performing tool-level configuration, customization, and troubleshooting to ensure accurate data collection, alerting, and analytics
- Translating stakeholder requirements into monitoring logic, thresholds, KPIs, and event correlation within the tools
- Tuning alerting and notifications to reduce noise and improve signal quality
- Supporting root cause analysis by ensuring monitoring platforms are properly modeled and data is trustworthy
- Integrating vendor tools with in-house automation and workflows to improve operational efficiency
- Supporting configuration audits, compliance reporting, and operational readiness
- Collaborating with network engineering, operations, and architecture teams to ensure tooling aligns with evolving infrastructure needs
- Participating in on-call or operational support as required in a 24x7 environment
This role focuses on engineering and operating the tools themselves, not on primary network design or device configuration.
Visa will accept applications for this role until at least May 14th, 2026.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Qualifications
Basic Qualifications • 2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience
Preferred Qualifications
- Experience with automation or scripting (e.g., Python, Ansible, Terraform)
- Hands-on experience engineering, administering, or operating enterprise network monitoring or management platforms (e.g., SevOne, ITNM/Netcool, Netscout, NetBrain or similar)
- Strong proficiency with Linux operating systems in production environments
- Experience configuring and troubleshooting monitoring data collection using SNMP, syslog, and related protocols
- Demonstrated ability to perform tool-level troubleshooting, including data gaps, polling issues, modeling errors, or alerting inaccuracies
- Experience working in 24x7 operational environments
- Ability to collaborate across engineering, operations, and business teams to translate requirements into technical solutions
Nice to Have
- Exposure to observability or telemetry technologies such as streaming telemetry or OpenTelemetry
- Experience integrating monitoring platforms with cloud environments (AWS, Azure, or GCP)
- Familiarity with ITSM platforms for incident, problem, and change management
- Experience working with internally developed tools alongside commercial vendor platforms
U.S. Applicants Only
The estimated salary range for this position is $104,600.00 to $ 162,300.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
Work Hours
Varies upon the needs of the department.
Travel Requirements
This position requires travel 5-10% of the time.
Mental/Physical Requirements
This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.