Sr Operations Manager, Japan Growth Ops, Retail

Uber Uber · Consumer · Tokyo, Japan · Operations

This role focuses on driving consumer acquisition, engagement, and retention for Uber in Japan through data-driven growth initiatives and campaign execution. It involves managing day-to-day operations, analyzing key performance metrics, and collaborating with cross-functional teams.

What you'd actually do

  1. Execute consumer growth campaigns across the full lifecycle: acquisition, engagement, and retention
  2. Translate data insights into actionable recommendations and execution plans
  3. Manage day-to-day campaign execution, including timelines, coordination, and goal tracking
  4. Monitor and analyze key performance metrics: user health, campaign effectiveness, and communication performance
  5. Coordinate with Operations, Sales, Strategy & Planning, Marketing, Legal, Product, and Global teams

Skills

Required

  • 4+ years of experience in marketing, operations, strategy, or finance
  • Experience in fast-growing or consumer-focused businesses
  • SQL proficiency
  • Fluent English

Nice to have

  • Experience owning consumer growth, lifecycle management, or retention strategies
  • Japanese fluency or strong working proficiency
  • Strong project management skills
  • Clear communicator with collaborative, growth-oriented approach

What the JD emphasized

  • Strong analytical skills
  • SQL proficiency
  • Fluent English