Sr Operations Manager, Japan Merchandising, Retail

Uber Uber · Consumer · Tokyo, Japan · Operations

This role is for a Sr. Operations Manager focused on merchandising and content strategy for Uber's Rest of Retail and Convenience categories in Japan. The individual will lead local merchandising and content strategy, craft consumer narratives using data and market trends, optimize the shopping journey, and own merchandising execution for marketing campaigns. Key responsibilities include defining success metrics, tracking performance, generating insights, and leading cross-functional alignment with teams like Operations, Sales, Marketing, and Product. Required qualifications include 7+ years of experience in e-commerce or retail, strong analytical skills with SQL proficiency, and fluency in English and Japanese.

What you'd actually do

  1. Lead local merchandising and content strategy for Rest of Retail and Convenience categories
  2. Own merchandising execution for high-impact marketing campaigns from planning through delivery
  3. Define success metrics and continuously track campaign and category performance
  4. Serve as key leader aligning Operations, Sales, Strategy & Planning, Marketing, Legal, Product, and Global Merchandising teams

Skills

Required

  • e-commerce experience
  • retail experience
  • marketplace experience
  • consumer-facing business experience
  • merchandising experience
  • growth initiative experience
  • content-related initiative experience
  • SQL proficiency
  • data-driven decision making
  • English fluency
  • Japanese fluency

Nice to have

  • merchandising strategy leadership
  • content optimization experience
  • campaign execution experience
  • stakeholder leadership
  • influencing skills

What the JD emphasized

  • 7+ years of experience
  • Strong analytical capabilities
  • Fluent in English and Japanese