About the Role
Frictionless payments lie at the center of creating delightful experiences for Uber’s global base of users, drivers, couriers, and restaurant partners. Every day millions of spenders and earners trust Uber to seamlessly handle their payment needs. The Global Payment Operations team works cross-functionally with all parties of the payments ecosystem to enable efficient money movements in and out of the platform, all at the speed and scale of Uber.
We are looking for a team member to join the Global Payment Operations team to optimize payment approval rate across our multiple products, geographies, and payment methods. A successful candidate should have a solid understanding of the payments technology (or the willingness to learn), and demonstrate that they can apply that knowledge to practical use.
What you'll do
- Own the key metrics around payments lifecycle, and identify actionable insights to improve the customer experience, reduce fraud, and lower processing costs.
- Collaborate with product, engineering, data science, and operations teams to monitor and optimize payment conversion funnels. Build the internal playbook for a low-friction and delightful customer payment experience.
- Partner with processors, issuers, and other payment partners to build and implement a sustainable long-term strategic vision.
- Ensure the timely identification and restoration of issues impacting our customers and business.
- Stay current on industry trends to uncover new opportunities and manage upcoming regulatory changes.
What you'll have
- 5+ years of operations experience at a high-growth tech company or payments company.
- Ability to work in a fast paced environment and manage multiple tasks.
- Ability to build strong collaborative relationships with business partners.
- Experience driving business results without significant supervision.
- Strong knowledge of SQL, and experience with building data visualizations and dashboards.
- Understanding of the digital payment ecosystem and its underlying technologies in Turkey
- A solid understanding of the digital payment ecosystem and its underlying technologies in Turkey.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.