Join a dynamic product team that continually strives to innovate, develop, and deliver exceptional technology initiatives.
As a Product Manager within the Fusion team, you will serve as a crucial point of contact for both clients and internal teams, comprehending their business necessities and technical prerequisites. Your role will involve ensuring a smooth client experience by striking a balance between support, service, and relationship management. Adaptability, innovation, and a dedication to continuous learning are essential in this role to facilitate Fusion's growth.
Job responsibilities
- Provide exceptional support and guidance to clients through various channels (in-person, video conference, email, phone) ensuring they are fully equipped to utilize Fusion capabilities
- Act as a subject matter expert on Fusion, keeping abreast of latest product developments while providing insights and sharing best practice to clients and internal teams
- Design and implement efficient processes, including the creation of runbooks, to streamline client interactions and identify opportunities for process automation
- Develop and nurture strong relationships with clients and internal teams to gain a deep understanding of their business objectives and success criteria
- Partner with Fusion stakeholders during the implementation process of Fusion solutions, ensuring timely delivery and alignment with client expectations
- Collaborate with internal teams to identify key stakeholders, set project goals, and ensure accountability throughout the implementation lifecycle
- Understand the data/technology landscape across Financial Institutions and data management trends and challenges.
Required qualifications, capabilities, and skills
- Proficiency in Python, SQL and familiarity with other database technologies
- Proven track record of successfully managing client relationships and delivering solutions in a SaaS, Data, or Technology environment
- Exceptional communication and interpersonal skills, with a strong emphasis on client satisfaction and relationship building
- Proven ability to work collaboratively within cross-functional teams and independently when necessary
- Strong problem-solving skills, with the ability to identify issues and determine when escalation is required
- Experience in providing training and support to clients, enhancing their understanding and utilization of cloud-based data management platforms
- Comprehensive understanding of enterprise solutions, including cloud technologies, data management, and APIs
- Bachelor’s degree in Business, Data Science, Information Technology, or a related field
Preferred qualifications, capabilities, and skills
- Possession of advanced certifications in data science, cloud computing, or software engineering, such as AWS Certified Solutions Architect, Google Professional Data Engineer, Certified Data Scientist, or Project Management Professional (PMP)
- Possess knowledge of AI and machine learning methodologies, along with proficiency in AI tools and techniques, to enhance client solutions and drive innovation.
- Understanding of financial market data and fund services, including familiarity with major data vendors, to effectively address client needs and deliver tailored solutions using comprehensive data sources and analytics specific to the financial and fund services sectors
- Proven ability to integrate industry-specific insights into client solutions, enhancing the value and relevance of the Fusion platform for financial and fund services clients
- Strong analytical skills to interpret complex data sets and provide actionable insights that align with client objectives in the financial industry
- Prior direct vendor experience