Card Marketing Transformation is on a journey to build autonomous marketing tools and platforms which empower Chase Card and Connected Commerce marketers to deliver robust, accurate, expedient marketing campaigns at scale to our customers.
As a Sr. Product Associate on the Intake & Workflow team with Card Marketing Transformation, you will modernize how marketing strategies become customer-facing campaigns. You'll be at the forefront of supporting the build-out of automated, repeatable intake and workflow capabilities that improve speed, consistency, and control across Card and Connected Commerce marketing. You will help translate marketer needs into clear, activation-ready requirements that enable scalable campaign execution. You'll also partner with product, technology, design, data, and controls to improve catalog-aware intake patterns, strengthen governance and guardrails, and support AI-assisted recommendations that reduce manual effort. Your contributions to roadmap execution, tracking outcomes, and helping drive delivery in a matrixed environment— will bring structure and remove ambiguity, improving the end-to-end marketer experience.
Key Job Responsibilities
- Support product vision and roadmap execution by documenting goals, aligning work to larger Card Marketing Transformation priorities, and helping track progress against success metrics.
- Partner with marketers and channel teams to understand intake needs, clarify inputs, and surface recurring friction points to drive platform improvements.
- Translate needs into buildable requirements (user stories, acceptance criteria, workflow steps, data requirements), ensuring clarity for design and engineering teams.
- Help manage and refine the backlog by organizing epics/stories, maintaining prioritization artifacts, and supporting sprint planning and grooming ceremonies.
- Contribute to catalog-aware intake patterns (offer, audience, journey) by helping define required fields, validation rules, and pre-population logic.
- Support governance and controls by partnering with risk/control stakeholders to document guardrails, approvals, and auditability requirements within workflow.
- Assist with AI-assisted recommendation capabilities by helping define where recommendations fit into campaign intake, what inputs they use, and how outputs should be reviewed and actioned.
- Coordinate cross-functional delivery tasks (dependencies, risks, decisions, timelines) and maintain lightweight documentation in agile tools.
- Produce clear status updates (team readouts, milestone tracking, executive-ready summaries) that highlight progress, risks, and next steps.
- Contribute to continuous improvement by analyzing cycle time/rework drivers, recommending process improvements, and helping scale adoption through enablement materials.
Required Qualifications, Capabilities, and Skills
- 2+ years of experience in product, business analysis, marketing operations, marketing technology, strategy/ops, or program delivery in a cross-functional environment.
- Ability to translate business needs into clear, structured requirements (user stories, workflow steps, data fields, acceptance criteria).
- Strong written and verbal communication; comfortable facilitating working sessions and documenting outcomes.
- Analytical and structured problem-solving skills; able to identify root causes of rework and propose improvements.
- Familiarity with agile delivery practices and common tools (e.g., Jira/Confluence and collaboration platforms).
- Comfort partnering across technology, design, data, and controls with a collaborative, team-first approach.
Preferred Qualifications, Capabilities, and Skills
- Exposure to intake platforms, workflow automation (e.g., BPMN/workflow tools), or campaign orchestration concepts.
- Familiarity with reusable libraries/catalog concepts (content, offers, audiences) and how structured data improves execution.
- Exposure to experimentation, measurement frameworks, or time-to-market tracking.
- Interest in AI-assisted recommendations/agentic workflows, including human-in-the-loop review and controls.
- Experience supporting process standardization, controls documentation, or audit-friendly workflows in regulated environments.