The opportunity
The Adobe Genuine Service team is responsible for crafting the strategies, building the products and driving the go-to-market motions that prevent and recover users that abuse Adobe licenses. This role will be part of the design team that develops new use cases and optimizes all customer touchpoints.
You will work hand in hand with design, content, go-to-market (GTM), data science, data and product engineering teams to deliver experiences that protect our customers and Adobe’s brand. Your contribution to a collaborative work environment is key to the team's success!
What you'll do
You’ll define experiences that scale across all Adobe products and prioritize protecting our customers — all while upholding Adobe’s standards for usability, quality, and accessibility. You'll craft experiences that touch desktop, web, and mobile.
You bring curiosity to solving new problems and love to experiment, iterate, and learn through input and discovery.
You’ll collaborate closely with cross-functional partners—including content, product management, engineering, and data teams—to design experiments, test hypotheses, and scale our experiences.
You’ll help ensure that product value is communicated clearly and that users can easily discover and adopt new capabilities. You’ll connect business strategy, product value, and design execution, translating business objectives into elegant, user-centered experiences.
What you need to succeed
- 5+ years of experience designing high-quality product experiences within large-scale product ecosystems.
- Experience crafting experiments and iterative improvements informed by user behavior, product metrics, and A/B testing.
- Strong collaboration skills working closely with product managers, product designers, content designers, engineers, and data science partners.
- Passion for accessibility, scalability, and inclusive design principles.
- Strong proficiency in storytelling and communicating rationale to influence partners and leadership.
- Strong problem-solving abilities to interpret complex information and distill it into clear and concise solutions.
- Innately curious, consistently striving to investigate and grasp unfamiliar subjects/technologies.
- Strong design craft with a systems mentality.
- Hands-on skill with prototyping tools (Figma, code, or low-fi mockups).
Preferred Accessibility Design Skills:
- Experience designing accessible and inclusive interfaces for people with disabilities.
- Understanding of applying WCAG conformance criteria in design, specifically testing comps, wireframes, and prototypes for accessibility standards.
- Accessibility certifications CPACC, WAS, CPWA, or ADS from the IAAP preferred.
About Adobe Design
Adobe Design creates tools that amplify the world’s ability to create and communicate. We’re a global team of designers, researchers, prototypers, content strategists, program managers, and more who work across Adobe’s three product lines: Creative Cloud, Document Cloud, and Experience Cloud.
About Adobe
Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.
Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.
** Let’s Adobe together**
At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.
Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.
AI Use Guidelines for Interviews: Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.
At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.
Expected Pay Range:
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $124,600 -- $234,250 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.
In California, the pay range for this position is $161,800 - $234,250 In New York, the pay range for this position is $161,800 - $234,250 In Washington, the pay range for this position is $148,100 - $214,600
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
State-Specific Notices:
California:
Fair Chance Ordinances
Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.
Colorado:
Application Window Notice
If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.
Massachusetts:
Massachusetts Legal Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.