What you'd actually do

Support the definition and execution of the product roadmap for capabilities that help Rivian’s Service business scale, balancing immediate operational needs with longer-term business opportunities.

Build a strong understanding of Rivian’s service operations by learning frontline workflows, system constraints, and areas of friction across the service journey.

Partner with cross-functional stakeholders to identify and prioritize foundational improvements across workflows, systems integrations, data visibility, operational tooling, and service processes.

Translate user, operational, and business needs into clear product requirements, user stories, and delivery plans for engineering and design teams.

Own features and initiatives through the product lifecycle, from discovery and definition through launch, iteration, and measurement.

Skills

Required

2-5 years product management or operations or consulting experience with strong analytical skills and operational mindset
Exceptional cross-functional collaboration abilities with proven track record translating technical concepts for service teams and operational needs for engineers
Bias for action with comfort managing ambiguity, prioritizing ruthlessly, and making decisions with incomplete information
Strong experience working on products that sit at the intersection of software, operations, and business performance.
Strong understanding of how systems, workflows, and data models support operational scale.
Strong analytical skills and comfort working with financial, operational, and product data to inform prioritization and measure outcomes.
Excellent communication skills, with the ability to influence across technical and non-technical stakeholders and build alignment across competing priorities.
Strong cross-functional leadership skills and the ability to work effectively with Engineering, Design, Operations, Finance, partners.
Comfort operating in a fast-paced environment and adapting quickly as the business evolves.

Nice to have

Experience in service operations, after sales, field operations, or other service-oriented business models.
Experience partnering closely with finance or commercial strategy teams.
Experience with CRM, ERP, service management systems, or other enterprise platforms that power operational workflows.
Familiarity with automotive, retail service, or other operationally complex environments.

About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary About the Role We’re looking for a motivated Senior Product Manager to lead product strategy and execution for the next phase of Rivian’s Service business. This role sits at the intersection of service operations, finance, and technology. You will be responsible for strengthening the foundations of our service organization today while helping shape how Rivian activates the business of service over time. That means building the systems, workflows, and product capabilities that allow service to scale operationally, improve the customer experience, and increasingly operate as a strategic revenue driver for the company. You will partner closely with Service, Finance, Engineering, Design, and Operations to identify where process, tooling, data, and business model gaps are limiting scale. From there, you will define the roadmap, drive execution, and ensure we are building the right operational and commercial foundations now so the organization can support more sophisticated service offerings in the future. Responsibilities Key Responsibilities Support the definition and execution of the product roadmap for capabilities that help Rivian’s Service business scale, balancing immediate operational needs with longer-term business opportunities. Build a strong understanding of Rivian’s service operations by learning frontline workflows, system constraints, and areas of friction across the service journey. Partner with cross-functional stakeholders to identify and prioritize foundational improvements across workflows, systems integrations, data visibility, operational tooling, and service processes. Translate user, operational, and business needs into clear product requirements, user stories, and delivery plans for engineering and design teams. Own features and initiatives through the product lifecycle, from discovery and definition through launch, iteration, and measurement. Help improve the internal tools and platform capabilities used by technicians, advisors, and service operations teams to reduce manual work and improve day-to-day efficiency. Define success metrics and use data to assess product performance across operational efficiency, service throughput, customer experience, and business impact. Work closely with Service, Engineering, Design, Finance, and adjacent operational stakeholders to align on priorities, navigate tradeoffs, and keep work moving forward. Communicate product plans, progress, and outcomes clearly to stakeholders and partners across the organization. Qualifications Qualifications 2-5 years product management or operations or consulting experience with strong analytical skills and operational mindset Exceptional cross-functional collaboration abilities with proven track record translating technical concepts for service teams and operational needs for engineers Bias for action with comfort managing ambiguity, prioritizing ruthlessly, and making decisions with incomplete information Strong experience working on products that sit at the intersection of software, operations, and business performance. Strong understanding of how systems, workflows, and data models support operational scale. Strong analytical skills and comfort working with financial, operational, and product data to inform prioritization and measure outcomes. Excellent communication skills, with the ability to influence across technical and non-technical stakeholders and build alignment across competing priorities. Strong cross-functional leadership skills and the ability to work effectively with Engineering, Design, Operations, Finance, partners. Comfort operating in a fast-paced environment and adapting quickly as the business evolves. Preferred Qualifications Experience in service operations, after sales, field operations, or other service-oriented business models. Experience partnering closely with finance or commercial strategy teams. Experience with CRM, ERP, service management systems, or other enterprise platforms that power operational workflows. Familiarity with automotive, retail service, or other operationally complex environments. Experience using AI/ML or automation to improve operational efficiency, decision-making, or service workflows. Why This Role Matters Service is one of Rivian’s most important operational touch points and one of its biggest long-term strategic opportunities. This role will help ensure we are not only building a service organization that can scale, but also laying the groundwork for service to become a stronger business driver over time. Pay Disclosure Salary Range for this role is $132,100 - $165,100 for California based applicants and CAD $96,800 - $121,000 for Vancouver based applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs. The successful candidate may be eligible for annual performance bonus and equity awards. We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com. Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services.

Sr. Product Manager

What you'd actually do

Skills

Required

Nice to have

What the JD emphasized