At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. WW Selling Partner Services (SPS) is focused on making Amazon the safest and most trusted company on earth for customers, brands, and selling partners and the best place to build a successful business.
The Demand Planning & Workforce Intelligence (DPWI) team is building an AI-powered command center that transforms workforce management from reactive operations to intelligent orchestration. This transformation anticipates operational needs, automates resource allocation, and elevates support functions from tactical execution to strategic enablement. DPWI drives data-driven decision making across 30+ global Selling Partner Services operations programs, delivering mission-critical volume predictions and actionable planning insights through state of the art data science solutions, centralized forecasting platforms and automated predictive solutions at scale.
The DPWI team is seeking a Product Manager to own product vision and roadmap for complex products Intelligent Forecasting, Dynamic Capacity Planning and Predictive Workforce Management. This role sits at the forefront of GenAI innovation, building GenAI/LLM products that transform operations and workforce management for one of the world's largest operations network. The Product Manager will consolidate resource planning, 3P WFM tool management, and queue & routing management, driving the vision for how AI revolutionizes workforce operations at scale.
Key job responsibilities
- Own end-to-end product vision, strategy, and roadmap for tech products
- Drive GenAI/LLM product innovation to transform workforce management and operations, identifying opportunities to apply AI/ML to complex operational challenges
- Define product requirements and success metrics for AI-powered forecasting, capacity planning, and workforce management solutions, translating DPWI's vision of being the reliable source of accurate demand forecasts into measurable product outcomes
- Collaborate with data scientists, ML engineers, and software development teams to translate business requirements into technical solutions and production-ready AI/ML products
- Partner with global SPS stakeholders driving adoption of centralized forecasting platforms that empower Finance, Operations and Business Partners
- Conduct customer research and data analysis to identify pain points, validate product hypotheses, and measure product impact across operations
- Lead quarterly business reviews to promote DPWI's work, increase stakeholder engagement, onboard new customers, and provide visibility into product advancements
- Develop go-to-market strategies for AI-powered products
- Define and track key performance indicators (KPIs) to measure product success, customer satisfaction, and operational efficiency gains
- Manage product lifecycle from concept through launch and iteration, ensuring products meet quality standards and deliver measurable business value
About the team The Demand Planning & Workforce Intelligence (DPWI) team operates at the intersection of AI/ML innovation and large-scale operations. The team builds products that serve thousands of operations leaders globally, processing millions of data points to optimize workforce allocation and capacity planning. DPWI partners closely with data scientists, ML engineers, and operations stakeholders to deliver products that transform how Amazon manages its workforce. The team values innovation, customer obsession, and data-driven decision-making, creating an environment where product managers have significant autonomy to drive vision and deliver impact. This is a high-visibility role with direct exposure to senior leadership and opportunities to influence operations strategy across Amazon's global network.
Basic Qualifications
- 5+ years of product or program management, product marketing, business development or technology experience
- Bachelor's degree or equivalent
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product
- Experience as a product manager or owner
- Experience owning technology products
Preferred Qualifications
- Experience in influencing senior leadership through data driven insights
- Experience working across functional teams and senior stakeholders
- Knowledge of technology principles and services including infrastructure, business applications, data management, security, application platforms, and consumer-facing technology
- Knowledge of Six Sigma tools, Lean techniques, PMP or similar standards preferred
- Experience with advanced statistics, operations research and machine learning techniques.
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