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Job Overview
This role is responsible for managing complex technical products that align with business objectives and customer needs within the T-Life mobile application ecosystem. It owns the end-to-end product lifecycle, including vision, roadmap, technical delivery, and stakeholder collaboration. The role requires strong understanding of customer journeys and backend-for-frontend (BFF) architectures that power API-driven experiences. The Sr Product Manager, Technical (Sr TPM) integrates customer insights, technical feasibility, and data-driven inputs to prioritize features and improvements, leveraging AI-assisted tools where appropriate. Success is measured by delivering scalable, high-quality products that meet business goals, customer satisfaction, and technical performance metrics.
Job Responsibilities:
- Own the end-to-end product lifecycle for complex technical solutions, ensuring alignment with business goals and customer needs
- Conduct market and customer research to identify opportunities and inform product strategy and roadmap development
- Collaborate with cross-functional teams including development, architecture, and stakeholders to drive technical delivery and product releases
- Analyze quantitative and qualitative data to prioritize features, assess risks, and support decision-making processes
- Manage product backlog and coordinate Agile ceremonies to maintain efficient development flow and address technical debt
- Lead structured intake and initiative evaluation by assessing business value, technical feasibility, dependencies, risks, and cross-team impacts to prioritize initiatives aligned with program objectives and enterprise strategy
- Leverage AI-assisted tools and automation technologies to improve efficiency, accelerate analysis and documentation, enhance decision-making, and streamline delivery workflows while maintaining governance and quality standards
- Maintain end-to-end visibility across the initiative lifecycle from intake to production release, ensuring compliance with organizational governance standards and traceability within Confluence and Jira
- Identify and resolve execution, operational, and organizational issues that impede product success; drive improvement plans within sphere of influence
- Support and enable core Agile practices: efficient just-in-time flow, lean practices, elimination of waste, and DevOps CI/CD
- Collaborate and develop positive working relationships with many teams including Sales, Marketing, Legal, Go-to-Market, Finance, Dev, Architecture, and Engineering, as well as outside partners and Customer groups
- Maintain professional knowledge by attending educational workshops, reviewing professional publications, and participating in professional networks and societies
- Also responsible for other duties/projects as assigned by business management as needed
Education and Work Experience:
- Bachelor's Degree plus 7 years of related work experience OR Advanced degree with 5 years of related experience (Required)
- Acceptable areas of study include Computer Science, Engineering, IT or equivalent experience. (Required)
- 6+ years experience in hands on technical writing production code, solution engineering, or technical architecture in large scale company/ application / product environment.
- 7+ years of relevant Product Management experience in an agile software product development environment. Advanced level understanding of customer experience.
Preferred:
- Experience leveraging AI-assisted tools or automation platforms for analysis, documentation, or workflow optimization
- Experience with mobile application ecosystems
- Experience working with BFF (Backend-for-Frontend) architectures or API gateway layers
- Telecommunications or large-scale enterprise experience
Knowledge, Skills and Abilities:
- Agile Methodologies: Proven success in directing matrixed resources and delivering software, with Agile Scrum methodologies and other commonly used tools, across multiple teams. (Required)
- Technical Writing: Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences. (Required)
- Agile Project Management: Experience with Agile backlog/project management tools. (Required)
- Collaboration: Experience with successive elaboration and ability to develop Initiatives, Features and User Stories that the DevOps teams can ingest. (Required)
- Product Management Experience in delivering large and complex business/technology initiatives as Product Manager or lead technology role. (Required)
- Communication: Proven ability to effectively and efficiently communicate with Leadership, while employing a high degree of collaboration and influence. Excellent written and verbal communication skills with ability to present complex technical information in a clear and concise manner to a variety of audiences including executives and non-technical leaders. (Required)
- Technology Deep understanding of platform technologies and components such as security, performance, optimization, API integration. Advanced knowledge of full technology stack on which your assigned product runs. (Required)
- Business Analysis: Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data and use the data to drive decisions. (Required)
- SQL: Fluent with SQL, Tableau, other analytical solutions like SAS, SPSS. (Required)
- Tableau: Fluent with SQL, Tableau, other analytical solutions like SAS, SPSS. (Required)
- Integration: Knowledge and experience with integration patterns, API’s, and protocols such as REST, EDI, SOAP, etc. (Required)
- DevOps: Extensive knowledge of DevOps (CI / CT / CD) and application of CI/CT/CD in Agile environment. (Required)
Licenses and Certifications:
- Certified Scrum Master (CSM) Scrum Product Owner Certification (CSPO) (Preferred)
- Other Technical Certification Agile Certified Practitioner (PMI-ACP) (Preferred)
- At least 18 years of age
- Legally authorized to work in the United States
Travel: Travel Required (Yes/No): Yes, may require up to 10% travel based on business needs.
DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No
Base Pay Range: $130,900 - $236,200
Corporate Bonus Target: 20%
The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.
At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ350358¶dox=1
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out _www.t-mobilebenefits.com_.
Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.