About the Role Ready to work at the intersection of content policy, risk operations, and AI innovation? Amazon's Books Risk and Policy team is looking for a Sr. Program Manager who thrives in complex, fast-moving environments and wants to help shape how AI-powered risk tools come to life. If you're energized by meaningful problems, cross-functional collaboration, and the opportunity to protect the integrity of content that reaches millions of readers, this role is for you.
In Books, authors are at the heart of what we do. It is that simple. We offer a team environment that thrives on innovation and excellence, and our staff is talented and passionate about creating an exceptional customer experience. Our team works backwards from customers, solves problems, prevents risk, and is at the forefront of innovation.
As a Sr. Program Manager on the Books Risk and Policy team, you will lead launch readiness efforts for Policy and large language model (LLM) initiatives that directly support Kindle Direct Publishing (KDP) risk operations. You will transform complex initiatives into clear, actionable documentation that guides teams through high-stakes launches and changes. You will architect digestible and scalable processes that mitigate risk while flexing across the broader risk vertical as business needs evolve.
This role sits within the Training, Launch, Content (TLC) organization and works at the crossroads of policy, technology, and operations. You will partner closely with Product Managers, Policy SMEs, Science, ML engineers, automation teams, and Ops workflow leads to translate complex technical and policy requirements into clear, operational guidance. Your sharp business acumen will drive quick decisions in ambiguous situations, while your data-driven approach ensures content and process effectiveness through metrics and direct feedback.
Key Job Responsibilities Launch Readiness & Program Management
Lead launch readiness for Policy and LLM/AI model launches, including documentation, SOPs, and cross-functional stakeholder alignment Define reviewer use cases and processes for new products, tools, policies, or business and risk launches Drive content projects through their entire lifecycle Develop complex but concise Standard Operating Procedures (SOPs) Track and report on program metrics to assess launch effectiveness and drive continuous improvement AI-Driven Innovation & Governance
Apply generative AI tools to accelerate project management tasks such as project plans, timelines, and analyses while maintaining accountability for accuracy and relevance Contribute to LLM governance and human-in-the-loop (HiTL) process design Identify opportunities to integrate AI tools into project workflows to reduce manual effort and increase delivery speed Collaborate with technical teams and AI specialists to define requirements when implementing AI-enabled solutions Use AI tools to summarize complex information (stakeholder feedback, documentation, metrics) and translate insights into actionable next steps Partner with ML engineers and technical program teams to translate complex model and policy requirements into clear operational guidance
Process & Risk Management
Develop and maintain process frameworks that support risk enforcement and content integrity operations Create defect reduction and risk mitigation strategies Develop and execute strategies to improve content and process accuracy, quality, and usability Flex across the risk vertical as business needs evolve Data-Driven Decision Making & Stakeholder Management
Use data analysis to make content and process decisions across the programs you own Build relationships with cross-functional stakeholders Communicate effectively across all organizational levels Simplify complexity, juggle competing priorities, and deliver compelling updates that keep stakeholders aligned
A Day in the Life Your day might start with a review of a launch readiness checklist for an upcoming LLM policy update, followed by a cross-functional sync with Product Managers, ML engineers and ops leads to align on rollout timelines. In the afternoon, you might draft or refine an SOP for a new enforcement process using AI tools to accelerate documentation, then close out by pulling metrics to assess the impact of a recently launched program. No two days look exactly the same — but every day, you will see the direct connection between your work and the integrity of the Amazon Books store.
About the Team The Books Risk and Policy team is a high-performing, mission-driven group that sits at the intersection of content policy, risk operations, and AI innovation. We protect the integrity of the Amazon Books store by building the readiness frameworks, enforcement processes, and governance structures that keep KDP risk operations running at their best. We are a collaborative, empowering team that values autonomy, clear thinking, and meaningful work. Our team is based primarily in Charleston, SC and Seattle, WA, and we are proud to work on problems that directly impact authors, publishers, and readers around the world.
Key job responsibilities
- Define reviewer use cases and processes for new products, tools, policies, or business and risk launches
- Drive content projects through their entire lifecycle
- Develop complex but concise Standard Operating Procedures (SOPs)
- Create defect reduction and risk mitigation strategies
- Use data analysis to make content and process decisions
- Develop and execute strategies to improve content and process accuracy, quality, and usability
- Build relationships with cross-functional stakeholders
- Assist the Sr. Program Manager with program-related responsibilities
- Communicate effectively across all organizational levels
Basic Qualifications
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- 3+ years of editor, content strategist, technical writer, or content developer experience
- Experience working with stakeholders to plan and execute programs that are strategic in nature
Preferred Qualifications
- Experience planning, managing, and delivering customer-focused documentation across multiple teams
- Experience coordinating cross-functional inputs, meeting deadlines, and effectively managing competing priorities
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience creating customer-facing content, such as copywriting, scriptwriting, jingle writing or comedy writing
- Experience identifying, mitigating, and managing business risks and tradeoffs
- Information architecture experience
- Familiarity with AI concepts and technologies
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, SC, Charleston - 104,100.00 - 155,400.00 USD annually