Amazon Gift Cards is seeking a results-oriented Program Manager to join the WW Gift Card Fraud Prevention team. This role will own fraud prevention programs across the GC lifecycle — from purchase-time controls to brand-level risk management — partnering with Machine Learning, Buyer Risk Prevention (BRP), Operations, Product, and Engineering teams to reduce bad debt while preserving customer experience. The ideal candidate combines strong analytical skills with the ability to drive cross-functional execution at pace, operating at the intersection of fraud strategy, data analysis, and operational improvement.
Key job responsibilities
- Define and execute fraud prevention strategies that balance risk reduction with business growth and customer experience across multiple product lines and geographies
- Lead cross-functional programs spanning ML model deployment, risk rule optimization, partner integrations, and operational process design — driving alignment across teams that do not report to you
- Analyze fraud patterns at scale — identify emerging attack vectors, quantify business exposure, develop mitigation recommendations, and drive implementation to resolution
- Build and operate fraud monitoring and response frameworks that enable early detection and rapid containment of attacks across 20+ marketplaces
- Establish and manage partnerships with external stakeholders (payment networks, brand partners, industry groups) to improve fraud signal coverage and enable collaborative prevention
- Own fraud performance metrics and executive reporting — author business reviews for VP-level audiences with clear narratives on performance, root causes, and forward-looking plans
- Develop scalable operational frameworks (risk assessment criteria, escalation processes, decision frameworks) that enable regional teams to participate in fraud management
- Ensure fraud readiness for new product launches and market expansions by embedding preventive controls into the product development lifecycle
Basic Qualifications
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Preferred Qualifications
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Knowledge of general AI tools
- Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, SEATTLE - 115,600.00 - 160,000.00 USD annually USA, WA, Seattle - 115,600.00 - 160,000.00 USD annually