About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary Rivian Care is a core pillar of our ownership experience. We are seeking a Program Lead to drive the operational execution and commercial scaling of our vehicle protection portfolio—including Service Contracts (VSC) and Preferred Vehicle Protection (PVP) products. This role is responsible for the business infrastructure, vendor performance, and multi-state operations of Rivian’s protection products. Responsibilities Program management: Manage Rivian Care product and market expansion. Vendor & Strategic Partnerships: Manage and optimize SLAs, holding partners accountable to service levels and claims performance. Business Readiness & Compliance: Define the operational “how” for new products, ensuring that all state-specific legal and service requirements are integrated into the customer experience. Marketing & Brand Voice: Direct end-to-end customer communications and point-of-sale materials in collaboration with Sales and Marketing teams. Service Integration: Oversee the operational success of claims at Rivian Service Centers, optimizing the claims filing process for customers and technicians. Portfolio Expansion: Architect, launch, and operate new F&I products in a high-growth environment with no existing infrastructure. Qualifications Intellectual Agility: Demonstrated strong critical thinking and analytical capabilities; relevant educational background is valued. 10+ years in F&I or Related Protection Products: Domain expertise in the business or claims side of Service Contracts and ancillary automotive protection products. Experience at Service Centers or garages is valued. Operational Architecture: An entrepreneurial mindset or track-record of building the “infrastructure” for a new line of business. Commercial Communication: Ability to translate complex protection concepts into simple, persuasive retail messaging for customers and internal stakeholders. On-Site Leadership: A commitment to hands-on collaboration at one of our specified hubs (Atlanta, Normal, or Plymouth). Pay Disclosure The salary range for this role is USD $131,200-$164,000 for Michigan, Georgia & Illinois based applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs. The successful candidate may be eligible for annual performance bonus and equity awards. We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com. You can apply for this role through careers.rivian.com (or through internal-careers-rivian.icims.com if you are a current employee). This job is not expected to be closed any sooner than May 29, 2026. Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services.
Sr. Program Operations Lead - Insurance & Extended Warranty
This role is responsible for the operational execution and commercial scaling of Rivian's vehicle protection portfolio, including Service Contracts and Preferred Vehicle Protection products. It involves managing business infrastructure, vendor performance, and multi-state operations, as well as defining operational processes, ensuring compliance, and overseeing claims and portfolio expansion.
What you'd actually do
- Manage Rivian Care product and market expansion.
- Manage and optimize SLAs, holding partners accountable to service levels and claims performance.
- Define the operational “how” for new products, ensuring that all state-specific legal and service requirements are integrated into the customer experience.
- Direct end-to-end customer communications and point-of-sale materials in collaboration with Sales and Marketing teams.
- Oversee the operational success of claims at Rivian Service Centers, optimizing the claims filing process for customers and technicians.
Skills
Required
- Demonstrated strong critical thinking and analytical capabilities
- Domain expertise in F&I or Related Protection Products
- Experience at Service Centers or garages
- Entrepreneurial mindset or track-record of building the infrastructure for a new line of business
- Ability to translate complex protection concepts into simple, persuasive retail messaging
- Commitment to hands-on collaboration
Nice to have
- Relevant educational background
What the JD emphasized
- 10+ years in F&I or Related Protection Products
- Domain expertise in the business or claims side of Service Contracts and ancillary automotive protection products
- An entrepreneurial mindset or track-record of building the “infrastructure” for a new line of business