The Opportunity:
We are seeking an experienced professional with deep expertise in resource management, consulting operations, and contingent workforce management within a Professional Services environment. As a recognized authority and key contributor, this role within our Resource Management Office (RMO) requires independent judgment, strong business intuition, and a comprehensive understanding of staffing processes, including industry-aligned skill-matching, contractor negotiations, scope development, purchase requisition management, and basic labor law considerations.
This position collaborates closely with global delivery teams, including nearshore and offshore resources, partners, customer-facing executives and delivery leadership to achieve revenue targets, optimize labor utilization, and ensure staffing excellence across the portfolio.
What You'll Do:
Resource Brokering
- Optimize project resource assignment based on engagement model (Time and Material, Fixed Price, Ratable), skill alignment, cost, availability, and revenue potential, prioritizing internal sourcing
- Serve as the primary owner for resource requests, assignment confirmations, scheduling assignments, and conflict resolution
- Partner closely with managers to understand consultant skill proficiency, industry experience, career objectives, and training or cross-training needs
- Proactively identify staffing risks and recommend mitigation strategies
- Maintain accurate resource assignments and schedules within professional services automation tools
- Deliver timely reporting and analysis on resource supply and demand, utilization forecasting, and subcontractor usage -- both on a regular and ad-hoc basis
- Monitor trends and analyze key resourcing metrics, including under/over-utilization, future staffing needs, and potential recruiting requirements
- Track resource utilization, identify bottlenecks, align to resource plans, manage time-sensitive requests
- Facilitate weekly staffing meetings with delivery management
- Participate in deal assessments and internal deal reviews
Partner Management
- Lead the end-to-end process for identifying, sourcing, and onboarding contingent workers when external resources are required
- Build and maintain strong, multi-level relationships with strategic external partners across all solution areas
- Develop, review, and/or approve partner Statements of Work (SOW)
- Complete purchase order requests and secure approvals within service-level commitments, aligned to delivery start dates
- Request and manage onboarding for partner resources
- Manage cost and revenue forecasting related to partner spend, including weekly burn rate and identifying corrective actions where required
- Maintain an understanding of partner markets, business propositions, capabilities, and industry positioning
- Follow corporate partner usage guidelines and find opportunities to use partners strategically to expand staffing options
Operational Excellence
- Maintain document processes, maintain records, manage accurate consultant skills profiles
- Collaborate with delivery managers regarding demand needs and training opportunities
- Support month-end close activities from both business and operational perspectives
- Apply knowledge of revenue recognition policies and customer invoicing processes
- Support the attainment of regional revenue and margin goals
- Align with and contribute to standard processes used by the RMO
What You’ll Need to Succeed
Required Competencies & Qualifications
- 6+ years of experience in professional services resource management required
- Excellent communication skills (oral and written); proficiency in a second language is a plus
- Strong influencing/negotiation abilities with leaders at all levels
- Demonstrated experience with project financials
- Bachelor’s degree or equivalent experience preferred
Technical Skills
- Advanced proficiency in Microsoft 365 (Excel, PowerPoint, collaboration tools)
- Demonstrated experience using integrated Customer Relationship Management (CRM) and Professional Services Automation (PSA) platforms
Working Style / Attributes
- Effectively manage competing priorities and highly adaptable to meet evolving business needs
- Proven ability to operate autonomously with a self-starter attitude
- Conduct all activities in a highly professional manner that instills confidence and consistently adds business value
- Meticulous attention to detail
- Challenge assumptions and support recommendations with data
About Adobe
Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.
Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.
** Let’s Adobe together**
At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.
Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.
AI Use Guidelines for Interviews: Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.
At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.
Expected Pay Range:
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $93,800 -- $179,950 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.
In California, the pay range for this position is $124,300 - $179,950 In New York, the pay range for this position is $124,300 - $179,950 In Massachusetts, the pay range for this position is $109,700 - $158,900
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
State-Specific Notices:
California:
Fair Chance Ordinances
Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.
Colorado:
Application Window Notice
If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.
Massachusetts:
Massachusetts Legal Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.