Sr Sales Operations Analyst

ServiceNow ServiceNow · Enterprise · West Palm Beach, FL +1 · Sales

This role is for a Sr. Sales Operations Analyst at ServiceNow. The primary responsibilities include supporting sales management in forecast meetings, performing pipeline reviews, analyzing customer licensing and identifying revenue opportunities, reviewing quotes and order forms, and ensuring order accuracy. The role also involves interfacing with various internal departments like Deals Desk, Finance, and Legal, and supporting sales teams and partners. A key qualification is experience in leveraging or critically thinking about integrating AI into work processes, alongside 2-4 years of sales operations experience in a software sales organization.

What you'd actually do

  1. Attend and participate in all forecast meetings supporting Sales Management in the weekly roll-up of their forecast
  2. Perform pipeline reviews and establish best practices and methodologies for forecast accuracy
  3. Analyze and review current customer licensing, products and usage and identify new revenue opportunities
  4. Suggest creative pricing and payment solutions balancing customer needs and pricing policies.
  5. Review Quotes and Order Forms for accuracy and completeness.

Skills

Required

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
  • 2-4 years of proven experience of Sales Operations in a software sales organization
  • Organized, with excellent attention to detail and the ability to work in a fast-paced environment
  • Proficient in PPT, Word, and Excel
  • Experience with a CRM system
  • Has been in a role supporting Sales Reps and Sales Territories
  • Strong listening, analytic and organizational skills
  • Team Player with positive attitude ready to work in a fast-paced environment
  • Excellent analytical and problem-solving skills with ability to drive conflict resolution
  • Excellent interpersonal, written and verbal communication
  • Ability to work in an aggressive, fast paced environment managing multiple priorities
  • Must be hands-on with solid attention detail

Nice to have

  • Selling Software as a Service is a plus
  • Results Driven

What the JD emphasized

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.