Overview
Take ownership of Microsoft 365 service operations in sovereign cloud environments where availability and compliance are essential. You'll deploy, monitor, and improve services across the M365 stack, building automation, driving operational excellence, and partnering with engineering teams to ensure service health meets the highest standards. Bring your passion for operations and automation and help us deliver a world-class service experience.
The M365 Sovereign Clouds organization exists to ensure that sovereign and government cloud customers have access to the same world-class productivity tools that power organizations around the globe, delivered with the highest standards of security, compliance, and operational excellence. We own and operate Microsoft 365 services including Office 365, Exchange, Outlook, Teams, SharePoint, OneDrive, Purview, Information Protection, PSTN, Office Online, Office Services, and are actively bringing CoPilot to sovereign environments. As part of Azure Silver and Microsoft Sovereign Clouds, our mission is to make secure collaboration accessible, reliable, and performant for those who need it most. We are guided by a commitment to growth mindset, innovation, collaboration, and inclusion, values that shape how we build, operate, and support our services every day. The work we do directly impacts the ability of our customers and their organizations to achieve more.
The Security & Compliance team protects sovereign cloud customers from email-borne threats and helps them meet the strictest regulatory and compliance requirements. We operate the systems that stand between adversaries and some of the most sensitive communications in the world, including Exchange Online Protection, Exchange Transport, and Microsoft Defender for Office. Our Purview Platform delivers the tools that enable customers to classify, label, protect, and govern their data across the M365 ecosystem. Every feature we build and every incident we respond to directly contributes to the security and trustworthiness of Microsoft's sovereign cloud offerings.
The right candidate for this job (is):
• Passionate about distributed systems and working with highly scalable services. • Enjoys new technological challenges and is motivated to solve them. • Excited about making better software and continuously improving the development, integration, and deployment processes. • Self-starter who thrives in a bottoms-up, fast-paced, highly technical environment. • Effective collaborator, experienced in creating technical partnerships across teams. • Committed to ensuring exceptional customer satisfaction through technical excellence.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
• Responds to incidents during regular on-call rotations, including complex incidents with major customer or business impact, by identifying the level of impact, troubleshooting, contributing to difficult decisions based on business impact, deploying appropriate fixes to resolve root cause(s), and implementing automations for prevention of recurring incidents through coordinating resources required for incident resolution, which may include product teams, owners, leadership, other engineering teams, and/or subject matter experts. Escalates resolution of highly complex, ambiguous, and impactful incidents as needed. Contributes to postmortems and shares details related to incidents and their resolution through post-mortem reports and regular review meetings. Provides expert incident response assistance to other Service Engineers as needed, and develops incident response and resolution guidance.
• Creates, monitors, and takes action on telemetry data and influences telemetry analytics to better identify patterns that reveal errors and unexpected problems that are affecting the system's availability, reliability, performance, and/or efficiency. Develops scripts and/or automation and leverages an understanding of solutions to define, develop, measure, track, change, and improve the quality of telemetry pipelines that support automated monitoring and incident response. Identifies and develops telemetry collaborations that result in better-together services.
• Independently implements reliable, scalable, and high-performance solutions across teams. Contributes to design documents. Owns implementation and rollback plans. Maintains quality checklist and related documentation. Quantifies and ensures the health and compliance of a service according to Engineering and industry standards.
• Leverages advanced technical expertise, judgment, and decision making to coordinate multiple work streams and resources in crisis situations to drive mitigation plan and resolve, reduce, or mitigate the impact of a crisis by engaging necessary teams and escalating to appropriate stakeholders. Independently conducts root cause analyses and participates in post-incident reviews based on incidences/crises for the purposes of leading continuous improvement. Applies diagnostic expertise. Provides guidance to other engineers working to mitigate and resolve issues. Communicates customer impact and other relevant information with key stakeholders, leadership, and customers. Develops and drives projects and programs to improve crisis response by creating standard practices (e.g., processes, standard operating procedures) for consistent response across engineering teams. Fosters increased service stability. Reduces future noise by participating in optimization of telemetry and alarming.
• Collaborates within and across teams (e.g., within Service Engineering, across a service) by proactively and systematically sharing information with an appropriate level of detail for their audience. Overcomes obstacles by resolving conflicts and issues across interdependent teams and engages with partners and stakeholders so issues can be resolved and mutual objectives are met. Develops, leverages, and drives sharing of information and knowledge base (e.g., customer, product, industry, troubleshooting guides) across teams.
• Shares insights and best practices that can be applied to improve development and operations across related sets of the systems, services, platforms, and/or products. Continues to develop their understanding of insights and best practices through interactions with members of product engineering teams and other resources (e.g., conferences, learning sessions, wikis, documentation). Mentors and coaches other engineers to help them identify and propose relevant solutions.
• Monitors and maintains security by addressing security vulnerabilities through patches, reconfigurations, and/or settings updates. Identifies, prioritizes, and targets solutions
Qualifications
Required Qualifications
· Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 4+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls OR equivalent experience.
· Hands-on experience supporting complex IT environments, with a strong understanding of system and service management challenges.
· Experience operating in large distributed or air-gapped environments, with a focus on reliability, security, and compliance.
· Ability to build consensus and influence across teams to achieve common goals.
· Recent experience with Azure or equivalent hyperscale cloud technologies.
**Other Requirements: **
**Security Clearance Requirements: **Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
- The successful candidate must have an active U.S. Government Top Secret Clearance with access to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation (SSBI) with Polygraph. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate U.S. Government clearance and/or customer screening requirements may result in employment action up to and including termination.
- Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
- Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance
Preferred Qualifications
· Master's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 5+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls OR Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 5+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls OR equivalent experience.
· 3+ year(s) technical experience working with large-scale cloud or distributed systems.
Service Engineering IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about **requesting accommodations.**