About the Role
Uber’s Customer Obsession (CO) team is hiring a Senior Software Engineer to help build high-scale, easy-to-use, full-stack customer engagement experiences powered by ML/AI—with a focused charter supporting Autonomous Vehicle (AV) programs.
CO powers the “front door” of customer care for riders, eaters, delivery partners, merchants, and support agents—globally. We build seamless experiences across web and mobile, delivered through text, voice, and video. Our goal is simple: make it effortless for customers to self-serve when possible, and exceptionally efficient for agents when human help is needed.
We operate with a customer-first, data-driven mindset and a high bar for quality. The problems are complex, the scale is massive, and we don’t settle for “good enough.” We innovate across the full support journey to deliver experiences that feel fast, intuitive, and magical—and this role will help shape that journey for AV-related products.
What the Candidate Will Do
Architect and build scalable, fault-tolerant systems that support customer interactions around the world. Demonstrating technical leadership by setting technical direction for large, multi-quarter initiatives, balancing speed, quality, reliability, and cost.
Partner closely with Product, Data Science, and Operations to define outcomes, translate needs into system designs, and ship measurable improvements.
Identify friction and bottlenecks across the support lifecycle and deliver solutions that reduce resolution time and improve customer trust.
Apply modern ML/AI capabilities to improve both self-service and agent-assisted experiences.
Own critical systems end-to-end—from initial design through launch, iteration, and operational excellence in production.
Define and drive best practices for testing, deployment, monitoring, incident response, and post-production learning.
If you’re excited by autonomy, technical depth, and building products that improve experiences for millions of users every day, this is a chance to do meaningful, visible work at global scale.
Basic Qualifications
BS degree or higher in Computer Science or a related field (or equivalent practical experience)
5+ years of industry experience as a Software Engineer building scalable, highly available platforms
Expertise with large-scale distributed systems (e.g., Kafka) and cloud platforms ( AWS, GCP, Azure) and proven track record leading the delivery of production-grade systems (deployment, monitoring, reliability, on-call readiness, incident learning)
Proficiency in at least one: Golang, Scala, or Java and comfortable with scripting in JavaScript and/or Python
Strong experience with microservices and gRPC/REST API design, including defining durable interfaces and platform standards
Excellent cross-functional communication skills: crisp design docs, architecture reviews, stakeholder alignment, and technical decision-making
Preferred Qualifications
Experience building software in the Autonomous Vehicle (AV) domain
Experience applying AI-powered frameworks/tools in modern production environments
Background in customer service, engagement, or support platforms
Experience working effectively with distributed/global teams
Experience with scalability engineering (high throughput, low latency, cost optimization, reliability)
For Sunnyvale, CA-based roles: The base salary range for this role is USD$202,000 per year - USD$224,000 per year.
You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.