AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and grow. Our team empowers every customer by providing tailored service, compelling technology, and hands-on support. We take the time to understand each customer's unique challenges — from scaling rapidly with limited resources, to modernizing legacy systems, to unlocking new revenue streams through data and AI — then build solutions that accelerate their outcomes. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow.
As a trusted customer advocate, the Solutions Architect will help Small and Medium Business (SMB) organizations understand best practices around advanced cloud-based solutions, and how to migrate and modernize existing workloads to the cloud. You will have the opportunity to help shape and execute a strategy to build mindshare and broad adoption of AWS within the SMB segment, with a specific focus on how Generative AI and Agentic AI are reshaping how fast-growing businesses operate, compete, and serve their customers.
The ability to connect technology with measurable business value is critical to a Solutions Architect. You should have a demonstrated ability to think strategically about business, products, and technical challenges unique to the SMB space, including rapid scalability, cost optimization, security posture maturity, and AI-powered innovation. As SMB customers move from experimenting with GenAI to deploying autonomous agents across their operations, you will help them navigate that shift with confidence and speed.
Key job responsibilities
Drive success in building and migrating SMB customer applications onto AWS, including web and mobile platforms, data warehouses, line-of-business applications, and AI-powered workflows that enable autonomous decision-making.
As part of the SMB account management team, formulate and execute a technical strategy aligned to SMB customers' growth goals, with a deliberate focus on GenAI and Agentic AI adoption that drives measurable outcomes across sales, operations, and customer engagement functions.
Educate customers on AWS's value for SMB workloads and lead architectural discussions to ensure solutions are designed for resilience, cost efficiency, security, and rapid innovation — including multi-agent systems and foundation model integrations tailored to SMB use cases.
Conduct one-to-few and one-to-many enablement sessions covering GenAI-powered productivity, agentic automation for business operations, serverless and analytics modernization, and AI-driven customer experience. Capture and share best practices across the SA community, including reusable agentic AI frameworks and responsible AI governance patterns.
Author customer-facing publications such as whitepapers, blogs, and reference architectures emphasizing GenAI and Agentic AI for SMB customers. Build deep relationships with senior technical and executive stakeholders to accelerate their cloud and AI transformation journeys, and serve as a technical liaison advocating for SMB-specific product needs and roadmap priorities.
This role requires travel, including out of state, up to 30% of the time.
About the team Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
Basic Qualifications
- 8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
- 3+ years of design, implementation, or consulting in applications and infrastructures experience
- 10+ years of IT development or implementation/consulting in the software or Internet industries experience
Preferred Qualifications
- 5+ years of infrastructure architecture, database architecture and networking experience
- Experience working with end user or developer communities
- Experience architecting/operating solutions built on AWS
- Experience managing relationships with SMB customers and partners
- Hands-on experience with Generative AI and Agentic AI technologies on AWS (e.g., Amazon Bedrock, Amazon Q, foundation models, multi-agent frameworks)
- Experience designing AI-powered solutions that deliver measurable business outcomes, including responsible AI governance patterns
- Experience in modern application development, serverless architectures, data & analytics, and AI/ML
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, San Francisco - 176,600.00 - 239,000.00 USD annually