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Job Overview This role supports business sales by leading the technical strategy and solution design for Unified Communications (UCaaS) and Contact Center (CCaaS) opportunities across all customer segments. It involves consulting on sales opportunities, developing tailored solutions, and providing technical support during sales engagements for platforms such as Dialpad and T-Mobile Multiline. The role requires maintaining specialist knowledge of cloud-based value-added solutions and collaborating with cross-functional teams for product and market insights. Success is measured by technical win rates, deal acceleration, and the ability to contribute to customer satisfaction by positioning innovative, AI-powered communication solutions. The work impacts the organization by enabling informed sales strategies and enhancing customer experiences through technical consultation and solution design.
Job Responsibilities:
- Engage in customer meetings to understand business needs and identify solution opportunities, driving sales support activities
- Consult with sales teams and customers to develop and recommend Unified Communications (UCaaS) and Contact Center (CCaaS) solutions that meet business requirements.
- Maintain specialist knowledge and certifications in cloud communications, VoIP/SIP, and AI-powered technologies to ensure up-to-date technical expertise.
- Collaborate with cross-functional teams including marketing, product, and engineering to provide feedback and support special projects
- Also responsible for other duties/projects as assigned by business management as needed
Education and Work Experience:
- Bachelor's Degree and 7 years of related work experience OR a combination of education and experience deemed equivalent (Required)
- 7-10 years - Experience in telecommunications, IT administration or network engineering roles with a professional track record of successful solution sales, managing internal/external relationships in a matrix environment.
Knowledge, Skills and Abilities:
- Technical Leadership (Required)
- Communication Excellent oral and written communications; strong interpersonal skills. (Required)
- Applications Proficiency with business application software. (Required)
- Strategic Leadership Ability to provide strategic direction in a leadership role. (Required)
- Technical Presentations Ability to create and deliver technical presentations. (Required)
- Expertise in at least three relevant solution areas such as UCaaS, CCaaS, VoIP/SIP, mobile integration, or AI communication platforms
- Experience in technical sales of platforms such as Dialpad, Microsoft Teams Phone, Zoom Phone, WebEx, RingCentral, or similar
Licenses and Certifications:
- Microsoft Collaboration Communications Systems Engineer Associate MS-721 (Preferred)
- Certifications or training in VoIP and SIP technologies (e.g., Cisco CCNP Collaboration, or equivalent) (Preferred)
- Relevant cloud or telecommunications certification (e.g., CompTIA Network+, CompTIA Security+, or equivalent) (Preferred)
- At least 18 years of age
- Legally authorized to work in the United States
- **_T-Mobile _requires U.S. citizenship for certain roles within the organization. This role requires U.S. citizenship. Individuals hired into this role will be required to submit documentation proving U.S. citizenship within the first 7 days of hire - failure to do so will result in termination. **
Travel: Travel Required (Yes/No):
DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No
Total Target Cash Pay Range: $140,600 - $253,600, inclusive of target incentives
Base Pay Range: $98,420 - $177,520
The pay range above is the general base pay range for a successful candidate in this role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ349945¶dox=1
At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out _www.t-mobilebenefits.com_.
Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.