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**Job Function: **
Market Access
**Job Sub Function: **
Reimbursement
Job Category:
Professional
All Job Posting Locations:
Shanghai, China
Job Description:
DePuy Synthes is recruiting for a Channel Operations Senior Specialist, located in Shanghai
The Channel Operations Senior Specialist is responsible for day‑to‑day channel operational management and process execution across DPS China, with a focus on distributor contracts, authorization governance, operational workflows, and data support.
This role ensures that channel strategy and governance requirements are translated into standardized, compliant, and efficient operating processes, enabling stable distributor operations and scalable growth.
**Key Responsibilities **
- Distributor Contract & Documentation Management
- Draft, review, and manage distributor‑related contracts, agreements, and documentation in line with:
- DPS China distributor management requirements
- Channel strategy and business needs
- Coordinate with cross‑functional stakeholders (Legal, Finance, Compliance, Sales) to complete internal review and approval processes
- Track contract execution to ensure timely and complete distributor signing and renewal
- Distributor Authorization & Master Data Governance
- Develop and maintain distributor authorization management rules based on company requirements and channel model
- Execute annual and ad‑hoc distributor authorization activities accurately and on time
- Maintain distributor master data, authorization records, and regulatory filings
- Ensure consistency, accuracy, and audit‑readiness of channel operational data
- Channel Process Design & Daily Operations
- Fully understand DPS China channel governance and management requirements
- Design, execute, and continuously optimize distributor‑related processes, including:
- Distributor onboarding, change, and exit
- Information updates and filings
- Internal approvals and system workflows
- Ensure processes are compliant, efficient, and fit for DPS China business realities
- Channel Operations Optimization & Projects
- Participate in channel operations optimization and innovation initiatives led by the Channel team
- Own defined operational workstreams or pilots, ensuring effective execution and timely delivery
- Identify operational pain points and improvement opportunities to enhance channel efficiency and transparency
- Training & Stakeholder Support
- Provide channel operations training to:
- Internal business and support functions
- Distributors where applicable
- Act as a knowledgeable point of contact for channel process and policy questions
- Support consistent understanding and adoption of channel rules and workflows across the organization
- Data Analysis & Reporting
- Prepare and deliver channel operations–related data analysis and reports, including:
- Distributor status and authorization tracking
- Contract and process execution metrics
- Support Channel Manager / Channel Head with reliable operational data and insights
- Contribute to improving data quality and reporting efficiency
**Qualifications **
**Education **
- Bachelor’s degree or above
- Business, Management, Operations, or related majors preferred
**Experience **
- 4–6 years of relevant experience in:
- Channel operations
- Distributor management
- Commercial operations or sales support
- Experience in medical / healthcare industry channel operations strongly preferred
**Core Skills & Competencies **
- Strong execution discipline and attention to detail
- Clear and structured written and verbal communication skills
- High sense of responsibility and ownership; fast learner
- Able to manage multiple tasks under pressure
- Strong cross‑functional collaboration and follow‑through capability
- Capable of identifying issues, summarizing insights, and expressing reasoned recommendations within governance principles
Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.
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**Required Skills: **
Preferred Skills:
Account Monitoring, Analytical Reasoning, Business Behavior, Coaching, Communication, Consulting, Data Capturing, Detail-Oriented, Finance and Accounting Platforms, Financial Recordkeeping, Financial Reports, Market Access Reimbursement, Market Opportunity Assessment, Presentation Development, Pricing Strategies, Problem Solving, Telephone Etiquette, Versatility