P-1495
At Databricks, we are passionate about enabling Data and AI teams to solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world's best Data and AI infrastructure platform so our customers can use deep data insights to improve their business. Founded by engineers — and customer obsessed — we leap at every opportunity to solve technical challenges, from designing next-gen UI/UX for interfacing with data to scaling our services and infrastructure across millions of virtual machines. And we're only getting started.
Reporting to the Director, Product Operations, you will lead key projects, collaborate cross-functionally with stakeholders in Engineering, Data Science, HR, and Finance to ensure our systems deliver operational excellence while scaling with the company. This serves as the foundation for data-driven decision making that help drive growth for Databricks. Ideal candidates will have a strong background in business operations with a deep understanding of data management principles and practices.
In this role, you will be leading and supporting Serverless Networking platform projects where you will work across teams to drive launch of external customer-facing networking features and enhance the underlying networking infrastructure that supports our internal product teams
Key Responsibilities:
- Build reports and dashboards for monthly, quarterly, and executive-level reporting
- Orchestrate jobs using Databricks Jobs and Lakeflow Declarative Pipelines with built-in data validation and reconciliations
- Establish coding, data management, and documentation standards and best practices
- Act as the connective tissue between Support, Product, Engineering, and Analytics to drive operational alignment, product readiness, and continuous improvement across support workflows
- Lead and execute strategic initiatives to scale global Support operations, including coverage models, KPI frameworks, and support process enhancements.
- Build and maintain dashboards that measure support effectiveness, surface product-driven case trends, and track customer experience across support channels.
- Support quarterly and annual planning cycles, including headcount, capacity modeling, and budget alignment in partnership with Finance and Workforce Management.
- Influence senior stakeholders by turning support and operational insights into clear, data-driven narratives that inform product and business decisions.
**What We Look For: **
9+ years of experience in data and analytics, ideally at a SaaS company or large tech company
Educational Background: Bachelor’s degree in a technical, mathematical, or analytical field (e.g., Computer Science, Engineering, Economics). An MBA is highly preferred.
Systems Thinking: Demonstrated experience in designing and scaling operational frameworks or internal software systems within a high-growth SaaS or enterprise technology environment.
Analytical Proficiency: Expert-level ability to navigate large, complex datasets using SQL-based tools and Business Intelligence (BI) platforms to drive strategic decision-making.
Stakeholder Management: Proven track record of leading high-stakes, multi-quarter initiatives involving diverse cross-functional teams such as Engineering, Product, and Sales.
Strategic Communication: Exceptional ability to synthesize complex technical concepts into clear, actionable business strategies for non-technical executive audiences.
**Nice to Have: **
Familiarity with Databricks tools, especially for extract/transform/load functions
Experience working on Support Operations for SaaS based companies.
Familiarity with tools like Salesforce, Zendesk, Jira, Looker/Tableau, and operational workflows
Operations, Consulting or Strategy experience
Pay Range Transparency
Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here.
Local Pay Range
$191,100—$262,800 USD
About Databricks
Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.
**Benefits
**At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.
Our Commitment to Diversity and Inclusion
At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.
Compliance
If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.