About the Role
Uber Direct is Uber’s last-mile delivery-as-a-service platform, enabling merchants across verticals like food, grocery, retail, and e-commerce to deliver orders placed on their own channels—outside Uber’s app—using our vast courier network. Beyond direct merchant relationships, we also collaborate with third-party logistics providers to deliver an end-to-end logistics solution at scale.
As a Sr Strategy & Operations Manager for Uber Direct CASA, you’ll play a pivotal role in ensuring a seamless and high-performing experience for both couriers and merchants. Your mission: build efficient, scalable operations that fuel growth, satisfaction, and long-term success.
This role blends strategic thinking, data-driven problem-solving, project execution, and cross-functional collaboration with local and regional stakeholders (Marketplace, Commercial, Product, and more).
What You'll Do
- I mprove operations and merchant experience: Partner with Commercial teams to identify operational inefficiencies and develop scalable solutions that improve onboarding, service levels, and overall merchant satisfaction.
- Turn insights into action: Analyze data, experiments, and performance trends to identify opportunities, uncover key drivers, and translate insights into clear, actionable recommendations.
- Optimize operational processes: Design, test, and continuously improve operational flows to enhance courier efficiency and merchant performance.
- Drive cross-functional execution: Collaborate closely with regional, product, and other operations teams to identify and execute high-impact initiatives, remove roadblocks, and ensure progress against core operational metrics.
- Fuel growth: Lead high-priority, strategic initiatives that directly support the growth, scalability, and long-term success of Uber Direct across CASA countries.
What You'll Need
Basic Qualifications
- At least 5 years of experience in operations, strategy, analytics, or a related role (preferably in a tech or startup environment).
- A problem-solver mindset, focused on identifying root causes and implementing scalable, long-term solutions.
- Strong organizational and prioritization skills; able to deliver high-quality work in a fast-paced, dynamic environment.
- Strong analytical skills, with advanced SQL proficiency for data extraction and business analysis; experience building dashboards and reports using BI tools (e.g., Tableau, Looker, Power BI).
- Proven ability to influence and manage diverse stakeholders, aligning priorities and driving execution with accountability.
- Excellent communication skills, capable of conveying insights clearly to both technical and non-technical audiences.
- Professional fluency in English, both written and spoken.
Preferred Qualifications
- Experience using Python for automation and advanced data analysis
- A hands-on, proactive attitude—ready to challenge the status quo, lead from the front, and roll up your sleeves when needed
- Experience in last-mile logistics, marketplace operations, or platform-based business models
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.