About the Role
Scaling Uber’s largest growth bet requires operational excellence and rigorous execution. We are looking for a Senior Operations Manager with a strong program management lens to drive the global Pickup program. You will be the "engine room" of the team, ensuring our 3-Phase Growth Bet plan is executed on time across all regions, while leading special projects focused on improving the margin profile of the business.
What You'll Do
- Global Program Governance: Manage the "Growth Bet" execution plan. You will coordinate with regional leads in US&C, EMEA, and APAC to track progress against the 3 phases: Foundations, ISP Setup, and Execution
- Margin & Profitability Projects: Lead special projects designed to improve the program's margin profile. This includes workstreams on reducing Unfulfilled Order (UFO) costs, fraud mitigation, and optimizing variable spend
- Operational Scalability: Identify manual processes (e.g., manual merchant outreach, menu updates) and partner with CommOps and Tech to build automated, scalable solutions
- Business Rhythm: Own the global governance cadence, including Weekly Business Reviews (WBRs) and Monthly Business Reviews (MBRs). You will ensure we are tracking against our Gross Bookings and Trip targets
- Cross-Regional Standardization: Ensure best practices (playbooks) for audit processes and merchant onboarding are shared and standardized across markets (e.g., taking learnings from the US ISP sprint and applying them to the UK/FR)
Basic Qualifications
- 4+ years of experience in program management, operations, or finance
- Project Management: Proven ability to manage complex, global projects with multiple stakeholders and timelines
- Financial Literacy: Strong understanding of P&L components. Ability to identify cost-saving opportunities and drive efficiency projects
- Process Oriented: A passion for building structure out of ambiguity and creating scalable processes
- Bachelor's degree
Preferred Qualifications
- PMP or similar project management certification
- Experience working with central and regional teams in a matrixed organization
- Experience with fraud or risk operations
For Chicago, IL-based roles: The base salary range for this role is USD$118,000 per year - USD$131,000 per year.
For New York, NY-based roles: The base salary range for this role is USD$131,000 per year - USD$145,500 per year.
For San Francisco, CA-based roles: The base salary range for this role is USD$131,000 per year - USD$145,500 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.