Sr Systems Analyst

Disney Disney · Media · Anaheim, CA +1

This role focuses on supporting and managing an asset management system (Maximo) within Disney Experiences, involving project tasks, user training, troubleshooting, and process support for safety systems. It emphasizes system maintenance, automation of internal processes, and leveraging no-code toolsets, with a strong requirement for database experience using SQL/Oracle.

What you'd actually do

  1. Managing project tasks for the deployment of Maximo related application across mobile and desktop environments
  2. Facilitate training for supported systems with users at all levels
  3. Communicate system impairments, outages, and resolution to the user community
  4. Troubleshooting general systems maintenance tasks (i.e., creating/adjusting user accounts, PM module maintenance, Work Order tracking module, data integrity, reporting, etc.)
  5. Leverage internal system tools to enhance capabilities for users and implement requirements for requested enhancements (no-code toolsets)

Skills

Required

  • Proven Database experience utilizing SQL/Oracle query language, including writing complex queries
  • Self-starter with the ability to identify gaps/needs and work to improve/resolve through necessary channels
  • Understanding of business impacts and emergent issues, prioritizing risk to decrease resolution time
  • Strives to achieve high customer service satisfaction
  • Ability to complete/prioritize projects autonomously and communicate proactively to ensure leadership awareness
  • Detail-oriented with solid communication skills
  • Demonstrated partnering skills with local and distributed work teams
  • Flexibility to adapt to changing priorities in a dynamic environment
  • Provide after hours on-call support for the client group in a team rotation
  • Ability to be flexible with work schedule, including weekends and holidays
  • Comfortable with facilitating/speaking with small to large groups in meeting and training environments
  • Demonstrated problem solving skills, as well as continuous improvement process skills
  • Ability to analyze business solutions to recommend efficient technical needs

Nice to have

  • Business Objects, Snowflake, Tableau or other reporting and data management experience
  • Experience in Enterprise Asset Management (particularly Maximo)
  • Experience with evaluating code based solutions (Java, Python, .Net)
  • 5+ years supporting technology implementations/customer support