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Job Category
Enterprise Technology & Infrastructure
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Sr. Systems Engineer
Office hybrid in San Francisco, CA
Overview of the Role:
The Senior Systems Engineer role is part of the Marketing Event Technology team. The team is made up of Product, Engineering, and Operations professionals who come together to transform the in-person and digital experience at Salesforce Events for prospects & customers.
This role will be responsible for configuration, support and continued optimization of the RainFocus implementation to allow event marketers to create and run their events smoothly.
Responsibilities:
- Administer the RainFocus platform, ensuring reliability, scalability, and governance in alignment with business needs
- Configure and Maintain event data architecture, templates and APIs in our vendor system
- Partner with internal teams to manage integrations with CRM, marketing automation, identity, and sales systems
- Administer user roles, permissions, and access controls in accordance with governance and security standards
- Serve as the primary point of contact for complex platform issues and configuration challenges
- Partner with RainFocus support and vendors to resolve incidents and drive timely resolution
- Enforce platform governance, standards, and best practices across all event types
- Lead platform change management, including releases, enhancements, and impact assessments
- Drive continuous improvement to streamline event setup, reduce manual effort, and improve time-to-launch
- Act as a subject matter expert on RainFocus capabilities and evolving event technology best practices
Required Qualifications:
- 5+ years of experience administering enterprise SaaS platforms (event technology, marketing platforms, CRM, or similar)
- 2+ years of hands-on experience administering RainFocus or a comparable enterprise event management platform
- Strong experience configuring workflows, forms, templates, permissions, and governance models in a multi-user environment
- Experience managing user access, roles, and data privacy in systems handling attendee and customer data
- Working knowledge of integrations and data flows between SaaS platforms (e.g., CRM, marketing automation, identity, analytics)
- Proven ability to troubleshoot complex platform and configuration issues and partner with vendors for resolution
- Experience supporting operational teams in a self-serve or scaled delivery model
- A related technical degree required
- Excellent communication skills with the ability to translate technical concepts for non-technical stakeholders
Preferred Qualifications:
- Advanced expertise in configuring RainFocus with the Salesforce CRM and Marketing Cloud stacks via REST APIs, webhooks, or middleware like MuleSoft.
- Proven track record of designing "Master Templates" and automated workflows that enable regional teams to launch localized events rapidly while maintaining strict data integrity.
- Deep technical knowledge of SSO/SAML protocols and global data privacy standards (GDPR/CCPA) to ensure secure, compliant attendee journeys.
- Experience using Agile/Scrum methodologies to lead platform change management and utilizing Tableau or CRM Analytics to monitor platform health and event ROI.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $150,100 - $227,000 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $180,200 - $247,900 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.