Are you passionate about helping healthcare and life sciences organizations harness the power of cloud and Generative AI to accelerate drug discovery, transform clinical operations, and improve patient outcomes? AWS Enterprise Support is looking for a Senior Technical Account Manager (TAM) to join our Strategic Industries team, specifically supporting some of the world's most innovative Healthcare & Life Sciences (HCLS) customers.
As a Senior TAM, you'll be the technical advisor and strategic voice of the customer for organizations navigating complex, regulated environments, from pharmaceutical companies running genomics pipelines and clinical trials to healthcare providers modernizing electronic health records and medical imaging platforms. You'll operate at the intersection of deep technical expertise and business strategy, working with minimal guidance to anticipate customer needs, influence architectural decisions across business units, and drive long term outcomes for mission critical workloads, including AI and Generative AI initiatives.
- Serve as a trusted advisor to C suite and senior technical leaders at major HCLS enterprises
- Craft and execute strategic support plans aligned to customer business outcomes, from cloud migrations and SAP transformations to HPC/GPU research workloads, manufacturing modernization, and AI/Gen AI adoption
- Navigate multi program, multi cloud environments where compliance (HIPAA, GxP, GDPR), data sovereignty, and operational resilience are non negotiable
- Help customers design, deploy, and optimize AI and Generative AI workloads using services such as Amazon Bedrock, SageMaker, HealthLake, and more
- Influence technical decision makers across multiple teams and business units, driving adoption of AWS services including EC2, S3, Lambda, SageMaker, Bedrock, HealthLake, and more
- Proactively identify risks, architectural improvement opportunities, and operational health optimizations across complex customer environments This position will require the ability to travel 10% or more as needed.
Key job responsibilities
- Strategic Account Leadership: Own the technical support relationship for strategic HCLS accounts, executing Strategic Support Plans aligned to business outcomes including regulatory compliance, clinical transformation, and AI/Gen AI adoption
- AI and Generative AI Enablement: Guide customers in adopting and optimizing AI and Gen AI workloads on AWS, leveraging Amazon Bedrock, SageMaker, and HealthLake to accelerate drug discovery and automate clinical workflows
- Executive Engagement: Build trusted relationships with C suite and senior technical leaders, driving discussions on architecture, risk management, AI strategy, and cloud investments
- Proactive Technical Guidance: Provide prescriptive architectural guidance using the Well Architected Framework for regulated HCLS workloads, including AI/ML and Gen AI solutions
- Cross Program Orchestration: Coordinate across migrations, HPC/GPU research, manufacturing modernization, AI/Gen AI initiatives, and SaaS transformations to reduce risk
- Incident and Escalation Management: Serve as the senior escalation point during critical events, driving resolution with engineering and service teams
- Operational Excellence: Ensure customer environments remain healthy, resilient, and cost effective through operations and Well Architected reviews
- Collaboration and Mentorship: Collaborate across AWS functions and mentor peers to raise the bar on best practices
About the team About AWS
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Basic Qualifications
- Experience in design/implementation/operations/consulting with distributed applications
- Experience in external enterprise customer-facing role as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences
- Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big aata and analytics/security/applications development in a distributed systems environment
- Bachelor degree or equivalent experience
Preferred Qualifications
- Experience in internal enterprise or external customer-facing environment as a technical lead
- Experience communicating and delivering presentations to customers, stakeholders, and/or teammates
- Experience with AWS services or other cloud offerings
- Experience in the Healthcare & Life Sciences industry, including knowledge of regulatory frameworks such as GxP, HIPAA, and GDPR
- Experience with AI/ML and Generative AI technologies, including familiarity with services such as Amazon Bedrock, SageMaker, or similar platforms
- Understanding of the AWS Well Architected Framework pillars and ability to properly apply them to existing or new customer architecture, implementations, and/or solutions
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