Sr. Technical Field Engineer - Returns Center - Upper Marlboro, Md

Target Target · Retail · Leeland Rd, Upper Marlboro, MD

This role is a Sr. Technical Field Engineer supporting distribution center production by maximizing IT systems reliability and operational performance. The primary focus is on data center management, vendor management, and ensuring technology service level agreements are met within the Returns Center.

What you'd actually do

  1. Overall responsibility for distribution center data center operations and IT systems functions being accomplished on a daily basis.
  2. Ensure the distribution center data centers are maintained to predefined standards (prototype and best practice).
  3. Manage all technology system infrastructure within the distribution center.
  4. Provides appropriate feedback and takes appropriate follow up actions to ensure Vendor SLAs are met.
  5. Provides necessary training and onboarding for vendor technicians servicing the distribution center.

Skills

Required

  • Bachelor's degree or equivalent experience
  • Strong technical aptitude and skills including network, server, telephone, and desktop experience
  • Strong technical knowledge of operations hardware and applications
  • Excellent communication skills
  • Ability to manage vendor partners
  • Strong reasoning, troubleshooting, problem solving and analytical skills
  • Ability to adjust working hours and be on-call for escalations on a 24/7 basis

What the JD emphasized

  • maximizing IT systems reliability
  • operational performance
  • data center operations
  • IT systems functions
  • technology service initiatives
  • service level agreements
  • technology system infrastructure
  • Vendor SLAs