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Job Overview The Senior Site Operations Technician supports the safe, compliant, and reliable operation of an assigned wireless data center site by coordinating onsite physical work, governing site access under established policy, overseeing vendors and authorized visitors, validating work readiness, performing quality checks, and maintaining site condition and operational awareness. This role serves as an experienced onsite technician for physical activity affecting wireless, transport, network, server, and supporting facility infrastructure. The role executes smart hands support and controlled technical intervention on production infrastructure within approved procedures, training, and authorized work scope, while reinforcing strong operational discipline, consistent execution, vendor follow-through, and sound onsite work practices. This is a clearly bounded hourly technician role and does not routinely perform logical configuration of network or server equipment, act as design authority, or perform skilled mechanical or electrical maintenance work.
Job Responsibilities:
Site Operations & Work Control Coordinate
- onsite physical work in accordance with approved incidents, change records, maintenance plans, site procedures, and other authorized work documentation.
- Verify work authorization, confirm scope aligns to approved records, validate site readiness, and ensure required safeguards and conditions are in place before work begins.
- Maintain awareness of onsite activity and stop or escalate work when safety, authorization, scope, workmanship, or site conditions are not acceptable.
- Manage workload priorities for the assigned site and apply experienced judgment during incidents, non-routine conditions, or competing operational demands.
Access Governance, Vendor Oversight & Work Acceptance
- Govern site access under established policy and maintain awareness of who is onsite, why they are onsite, and what authorized work they are performing.
- Coordinate vendors, contractors, and authorized visitors and hold them to expected standards for safety, housekeeping, communication, and work quality.
- Perform quality checks before, during, and after physical work affecting the site and verify the work area is returned to normal operating condition.
- Review completed work for labeling, cable management, housekeeping, restoration, turnover evidence, and overall workmanship before accepting work.
- Identify recurring vendor performance issues or execution gaps and ensure they are raised through the appropriate follow-up channels.
Smart Hands Support, Facilities Awareness & Operational Discipline
- Execute smart hands support and controlled technical intervention on production infrastructure, including physical troubleshooting, break/fix actions, and restoration activities, within approved procedures, training, and authorized work scope.
- Use DCIM and related tools to identify physical equipment locations and support onsite execution and verification activities.
- Maintain working awareness of power, cooling, environmental systems, BMS, and facility dashboard tools to support onsite verification and escalation, recognizing that primary alarm monitoring resides with the Facility NOC.
- Support vendor-performed preventive maintenance and perform limited safe response actions within training, such as visual verification, thermal mitigation support, and coordination with responders or authorities during site events.
- Reinforce strong operational discipline by promoting consistent execution, adherence to procedure, quality expectations, and sound site practices across onsite work activities.
- Identify practical opportunities to improve work execution, vendor follow-through, or operating consistency through normal operating channels.
Communication & Documentation
- Document incidents, work observations, access activity, vendor issues, and site conditions in the appropriate systems and records.
- Provide clear updates to engineering teams, Critical Environment Engineers, vendors, and leadership regarding site status, active work, incidents, and risks.
- Provide informal guidance through strong operating practices and example, without formal people leadership responsibility.
Education
- High school diploma or equivalent required. Relevant experience in data center operations, telecom, wireless, transport, critical environments, or similar operational roles may be considered in lieu of additional formal education.
Experience
- 4 or more years of relevant experience in data center operations, telecom, wireless, transport, field operations, critical environment support, or a similar operational role.
- Experience working in production environments with formal access control, change discipline, safety requirements, and vendor coordination preferred.
- Experience supporting wireless, telecom, transport, or carrier infrastructure environments preferred.
Knowledge, Skills and Abilities:
- Fundamental knowledge of physical data center, wireless, or transport infrastructure and the ability to perform smart hands support.
- Strong operational judgment, attention to detail, and ability to recognize and challenge unsafe, unauthorized, out-of-scope, or poor-quality work.
- Ability to coordinate vendors, manage competing priorities, and maintain composure in operationally sensitive environments.
- Strong written and verbal communication skills and familiarity with Microsoft Office, ticketing systems, DCIM, BMS, or monitoring dashboards preferred.
Certifications (Preferred)
- Relevant technical or operational certifications are helpful but not required.
- At least 18 years of age
- Legally authorized to work in the United States
Travel: Travel Required (Yes/No): Yes
DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No
Base Pay Range: $33.55 - $60.51
Corporate Bonus Target: 10%
The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.
At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ351563¶dox=1
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out _www.t-mobilebenefits.com_.
Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.