Sr Workplace Associate

The Trade Desk The Trade Desk · Media · New York, NY · Office Management

The Trade Desk is seeking a Sr Workplace Associate to join their Workplace Services team. This role supports day-to-day office operations to provide a positive, safe, and productive workplace experience, acting as a cultural ambassador with a customer-centric approach. Responsibilities include managing high-volume services, supporting projects, fostering collaboration, and ensuring end-to-end execution of assigned programs. The role requires excellent organizational, problem-solving, and communication skills, with a focus on hospitality and continuous improvement of workplace programs and services.

What you'd actually do

  1. Working under the direct supervision of your onsite manager, act as a primary point of contact for the office and assist with daily operational workplace requirements.
  2. Engage with employees at all levels of the organization to get the “pulse of the culture” within the workplace while providing a positive employee and guest experience for all.
  3. Work with management to support and execute projects.
  4. Actively contributes to a highly collaborative team environment, stepping in to support peers and shared team priorities.
  5. Takes full ownership of assigned programs and operational areas, ensuring end-to-end execution and continuous improvement.

Skills

Required

  • Minimum 3+ years of previous experience working in a fast-paced office or professional work environment
  • Excellent written and verbal communication skills
  • Confident with public speaking
  • Full knowledge of MS Office Suite – Word/Excel/PowerPoint
  • Ability to lift 50 lbs

Nice to have

  • Experience within the workplace field is a plus

What the JD emphasized

  • primary point of contact
  • highest level of customer and employee service
  • first-class hospitality
  • customer centric approach
  • Excellent organizational, problem-solving, and written and verbal communication skills are critical to our success
  • multi-faceted, dynamic, and engaging
  • Takes full ownership
  • accountability
  • hospitality-first mindset
  • Proactive approach
  • Attend promptly to maintenance issues and follow up to ensure satisfactory resolution
  • Conduct regular building walk-throughs
  • creative communication strategies
  • new workplace processes
  • Assist with the new hire onboarding process
  • organizing, planning, budgeting
  • identifying outside vendors
  • Plays an active role in shaping and reinforcing office culture
  • Understands and contributes to scalable operational processes
  • standardize workflows
  • Uses data and feedback to continuously improve workplace programs and services
  • Builds strong relationships with cross-functional partners
  • deliver seamless workplace experiences
  • Collaborate with global Workplace Services colleagues on best practices
  • Minimum 3+ years of previous experience working in a fast-paced office or professional work environment
  • Experience within the workplace field is a plus
  • Genuine interest in providing an outstanding level of service
  • Identifies gaps and proactively implements solutions without waiting for direction
  • Comfortable in and thrives in a fast-paced, evolving environment with shifting priorities and ambiguity
  • success is measured collectively, not individually
  • Passion
  • Grit
  • resilient to finding solutions
  • Excellent written and verbal communication skills, in both large and small groups
  • Confident with public speaking, presenting to large groups of people
  • Proactive attitude
  • check in with team early and often
  • alert the appropriate staff when there’s an issue
  • always strive to provide outstanding customer service
  • A creative mind with an ability to suggest improvements
  • Able to respond after hours for emergencies
  • able to work outside of designated hours as needed
  • Full knowledge of MS Office Suite – Word/Excel/PowerPoint
  • Active duties requiring walking, standing, reaching, bending, and crouching as part of daily activities
  • Ability to lift 50 lbs