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Job Category
Software Engineering
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Overview of the Role: Join our Site Reliability Engineering (SRE) team, where you'll work alongside Infrastructure and Research & Development (R&D) partners to keep Salesforce cloud services available for customers around the clock. In this role, you'll detect and resolve incidents fast, drive automation, and help build the resilient systems that millions of customers depend on every day. This role is based in Herndon, VA.
Responsibilities:
- Monitor customer-facing services and respond to Severity 0 (Sev0) and Severity 1 (Sev1) incidents, leading technical reviews and contributing to Root Cause Analyses (RCAs) handed off to the Global Solutions team.
- Automate the detection and resolution of recurring production issues to reduce engineering and operations toil.
- Contribute to compliance, resiliency, and self-healing initiatives including destructive testing and game day exercises.
- Partner with and mentor team members to stay current on industry technology and drive team development.
Required Qualifications:
- Bachelor's degree in Computer Science, Information Systems, or a related technical field, or equivalent work experience.
- Experience in enterprise-scale internet service engineering or support, with strong Command Line Interface (CLI) knowledge of Unix variants including Red Hat Enterprise Linux.
- Expertise in Transmission Control Protocol/Internet Protocol (TCP/IP) networking technologies and protocols.
- Demonstrated experience with incident management and a solid understanding of IT Infrastructure Library (ITIL) service operations in a 24/7 environment.
- Proficiency writing scripts in Python, Go, or similar languages, with experience provisioning and operating Amazon Web Services (AWS) infrastructure.
Preferred Qualifications:
- Experience with configuration management tools such as Chef or Puppet, and pipeline tools such as Jenkins, Bamboo, or Spinnaker.
- Hands-on experience supporting and managing Kubernetes-based applications and services.
- Certifications in Linux+, Red Hat, or AWS.
- Familiarity with Agile processes and DevOps practices.
*LI-Y
This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.This position requires a USA TS/SCI with Polygraph security access level.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.