Date Posted:
2026-04-14
Country:
United States of America
Location:
US-CT-EAST HARTFORD-ETC 400 Main St BLDG ETC
Position Role Type:
Onsite
**U.S. Citizen, U.S. Person, or Immigration Status Requirements: **
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
**Security Clearance Type: **
None/Not Required
**Security Clearance Status: **
Not Required
At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.
Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.
The V2500 Customer Technical Service (CTS) team is seeking an individual to join our team of highly skilled engineers in East Hartford, CT. Our focus is on managing and resolving technical issues for V2500 hardware to ensure engine safety, to maintain world-class operational metrics (Delays and Cancellation rate, In-Flight-Shut-Down rate, Unscheduled Engine Removal rate, etc.), to contribute to acceptable shop Turn-Around-Time, and to reduce maintenance burden.
The successful candidate will coordinate closely with various P&W/IAE engineering groups, IAE Customer Programs & IAE field offices to support technical issues and monitor our fleet of more than 6000 engines. This role is highly customer-facing.
What You Will Do:
- Working directly with operators (American Airlines, United Airlines, British Airways and others) to resolve technical issues by providing on-wing troubleshooting and support for their engines while they are in the shop.
- Working closely with field offices, engine shops, customer support, engineering, suppliers and publications to support questions related to engine maintenance, hardware conditions, engine and event investigations and/or general questions from the field.
- Monitoring the fleet to identify potential emerging issues relating to engine hardware and to escalate if required.
- Interface with the following organizations to ensure clear, accurate and timely development of technical data for engine and hardware inspection/maintenance data:
- Aftermarket and Sustainment Engineering (ASE) Repair, Fleet Management Programs (FMP), MRO/Engine Overhaul organizations, Standard Practices, CIPT's and Chief Engineers office, Structures, and Performance Analysis groups.
- Ensuring prompt investigation closure and implementation of required closing actions with respect to engine hardware.
- Provide closure reports to the customer, airframer and authorities in a timely manner where required.
- Identifying and incorporating improvements to the Engine Manual, Aircraft Maintenance Manual, Troubleshooting Manual, Component Maintenance Manuals, and Services Bulletins based on field issues, customer feedback, One-Time-Concession (OTC) history, and E-Net cases.
- Providing technical material and/or on-site support for technical review meetings, regional forums and world conferences. Some travel required.
- Contribute to the team’s overall excellent delivery metrics (On-Time E-Net case response rate, One-Time Concession delivery, Investigation closure rate, etc.)
- Ability to cover on occasion customer issues, including nights, weekends, and holidays.
Qualifications You Must Have:
A Bachelor’s degree in engineering
2+ years of Engineering experience or advanced degree with no experience.
U.S citizenship is required as only U.S. citizens are authorized to access information under this program/contract.
Qualifications We Prefer:
An understanding of V2500, PW2000/4000 engine hardware, processing of Engineering Authorization changes, Service Bulletins, Special Instructions and One Time Concessions (OTCs)
Familiarity with the process of drafting and updating the various technical processes located in the Aircraft Maintenance Manual, Troubleshooting Manual, and Engine Manual
Understanding of how airlines operate and maintain their engines locally.
Experience in the aftermarket (engine shop, part repair center, supplier) or original manufacturing segments of the business.
What We Offer:
- Benefits
- Relocation Package
Learn More & Apply Now!
What is my role type? In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment.
This role is:
Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.
Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.
As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.
The salary range for this role is 68,900 USD - 131,100 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.
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