Staff Experience Designer

PayPal PayPal · Fintech · San Jose, CA +1 · Experience Design

Staff Product Designer for Venmo Checkout at PayPal, focusing on leading design for the Pay with Venmo checkout experience. This role involves developing plans to enhance user and customer experiences, performing complex customer experiences, leading projects, designing process/product/service improvements, and analyzing business trends to inform user experience strategies. The designer will collaborate with product management, engineering, content design, and user research to deliver customer-centered products.

What you'd actually do

  1. Develop plans to enhance the user and customer experience across the digital and physical products and meet team performance
  2. Perform more-complex customer experiences that require highly specialized user interface and product design knowledge and advanced business expertise
  3. Lead some projects or programs within the product function and may coordinate activities of others
  4. Design process, product, and service improvements based on understanding of business needs and industry trends
  5. Determine methods and procedures on new assignments that may impact activities of others

Skills

Required

  • 5+ years relevant experience
  • Bachelor’s degree OR Any equivalent combination of education and experience
  • Deep commitment to user-centered design
  • Strong visual design craft
  • Strategic and system thinking
  • High-quality execution

Nice to have

  • Experience with core payment experiences for one-time purchases and billing agreements
  • Experience with Pay Later, Venmo balance and Rewards integrations
  • Partnering closely with PayPal Checkout team
  • Aligning work to broader Venmo app team
  • Understanding the power of brand
  • Clear point of view
  • Design in driving measurable business outcomes
  • Seamlessly integrate interaction design, brand identity, and content
  • Mentoring designers
  • Elevating standards for UX methodology, process, and execution
  • Collaborate cross-functionally with product management, engineering, content design, and user research
  • Contribute to planning and estimation
  • Ensuring alignment across workstreams
  • Establishing clear expectations
  • Producing polished, purpose-driven design deliverables
  • Effectively presenting work to stakeholders and executives
  • Evolve and optimize design processes
  • Fostering a culture of collaboration and craft excellence
  • Influencing product direction