Staff Forward Deployed Engineer

Handshake · Enterprise · San Francisco, CA · Engineering

Staff Forward Deployed Engineer role at Handshake AI, focusing on defining and driving technical strategy for engineered solutions to strategic customers, including leading AI labs. The role involves architecting and delivering production-grade systems, setting technical direction, and influencing product and platform architecture. It requires deep customer engagement and scaling forward-deployed engineering as a function, with a strong emphasis on customer-facing AI products.

What you'd actually do

  1. Define the technical strategy and architectural vision for forward-deployed engineering, ensuring solutions are scalable, repeatable, and aligned with Handshake's platform roadmap.
  2. Serve as the senior technical point of contact for our most complex and highest-value customer engagements, including leading AI labs, translating strategic business needs into engineering direction.
  3. Drive cross-functional alignment between forward-deployed engineering, product, platform, and customer-facing teams to ensure deployed solutions inform and improve the core product.
  4. Architect and deliver production-grade systems for novel, high-ambiguity customer challenges—setting the standard for quality, reliability, and performance.
  5. Establish engineering best practices, design patterns, and reusable frameworks that enable the forward-deployed team to scale output without sacrificing quality.

Skills

Required

  • 8+ years of professional software engineering experience
  • significant time in customer-facing, solutions-oriented, or forward-deployed roles at high-growth companies
  • Proven ability to set technical direction and drive architectural decisions that span multiple teams or systems
  • Expert-level proficiency with ReactJS and TypeScript
  • deep knowledge of frontend performance, component architecture, and design systems
  • Strong command of relational databases (e.g., PostgreSQL)
  • data modeling
  • system design
  • distributed systems principles
  • Extensive experience with cloud infrastructure (AWS, GCP)
  • CI/CD pipelines
  • operating production systems at scale
  • Track record of leading ambiguous, high-stakes technical initiatives from zero-to-one with minimal direction
  • Exceptional communication skills with the ability to influence senior leadership, external partners, and cross-functional teams
  • Demonstrated impact in mentoring engineers, shaping team culture, and elevating engineering standards across an organization

Nice to have

  • Experience defining the technical strategy for LLM-powered or AI-native products deployed in production, customer-facing environments
  • Background in building and scaling forward-deployed, solutions engineering, or professional services engineering functions from the ground up
  • History of contributing to or driving platform/infrastructure decisions that improved developer velocity or deployment reliability across teams
  • Experience partnering directly with C-level or VP-level stakeholders at customer organizations to scope and deliver technical solutions

What the JD emphasized

  • customer-facing
  • solutions-oriented
  • forward-deployed
  • leading AI labs
  • production-grade systems
  • novel, high-ambiguity customer challenges
  • LLM-powered or AI-native products deployed in production, customer-facing environments

Other signals

  • Works directly with frontier AI lab researchers
  • Supports all of the frontier AI labs
  • Define and drive the technical strategy for how Handshake delivers engineered solutions to our most strategic customers, including leading AI labs
  • Architect and deliver production-grade systems for novel, high-ambiguity customer challenges
  • Experience defining the technical strategy for LLM-powered or AI-native products deployed in production, customer-facing environments