What you'd actually do

Lead the hands-on configuration and deployment of complex solutions within Slack (e.g., custom workflows, channel conventions, security features) and other assigned platforms (Box, Figma, Lucidchart, UiPath, Everbridge).

Define and enforce technical standards and configuration policies for all owned platforms, ensuring consistency and system health across the Enterprise.

Act as the Tier 3 escalation point for platform issues, performing deep-dive analysis, root cause determination, and implementing permanent engineered solutions to improve reliability and performance.

Drive the technical execution of platform development initiatives, translating business requirements into documented engineering specifications and production-ready deployments (KTO work).

Implement and maintain integrations between Slack and other enterprise applications (e.g., monitoring tools, HR systems, ticketing systems), ensuring data integrity and reliable automated processes.

Skills

Required

Bachelor's degree in Computer Science, Information Technology, or a related technical field.
7+ years of experience as an IT Engineer, focusing on the deployment and administration of enterprise SaaS platforms.
Expert-level, hands-on experience with Slack Enterprise Grid administration, configuration, and API usage.
Proficiency in scripting or automation tools relevant to enterprise platforms (e.g., Python, PowerShell, workflow builders).
Strong understanding of Identity and Access Management (IAM), SSO (SAML/OAuth), and data security principles in a cloud environment.
Proven ability to translate business requirements into concrete, secure, and scalable technical solutions.
Excellent analytical and problem-solving skills, with a track record of resolving complex, production-critical system issues.
Relevant vendor certifications (e.g., Slack Certified Admin/Developer).
Experience with configuration and integration of other productivity tools (Box, Figma, UiPath).
Experience with complex network environments and integration with cloud infrastructure (AWS/Azure/GCP).

About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary We are seeking a highly skilled and motivated Senior IT Solutions Engineer to join our team. This role is responsible for the advanced configuration, technical delivery, integration, and operational excellence of our core collaboration and productivity platforms, with a primary focus on Slack Enterprise Grid. You will be the technical expert who ensures our solutions are stable, secure, and deliver maximum efficiency across the organization, including our joint venture operations. This positon will report to our Sr. Manager and will be located in either, Palo Alto, Irvine, Normal or Plymouth. Responsibilities ● Implementation & Configuration: Lead the hands-on configuration and deployment of complex solutions within Slack (e.g., custom workflows, channel conventions, security features) and other assigned platforms (Box, Figma, Lucidchart, UiPath, Everbridge). ● Technical Governance: Define and enforce technical standards and configuration policies for all owned platforms, ensuring consistency and system health across the Enterprise. ● Troubleshooting & Optimization: Act as the Tier 3 escalation point for platform issues, performing deep-dive analysis, root cause determination, and implementing permanent engineered solutions to improve reliability and performance. ● Internal Platform Development: Drive the technical execution of platform development initiatives, translating business requirements into documented engineering specifications and production-ready deployments (KTO work). Platform Integration & Ecosystem Management ● Cross-Functional Integration: Implement and maintain integrations between Slack and other enterprise applications (e.g., monitoring tools, HR systems, ticketing systems), ensuring data integrity and reliable automated processes. ● API & Automation: Leverage platform APIs to build scalable automation and custom solutions that streamline business processes and enhance user productivity. ● Security Configuration Alignment: Collaborate closely with security teams to implement and audit technical security controls, access models, data loss prevention (DLP) configurations, and data residency settings. Strategic & Operational Alignment ● Roadmap Input: Provide technical expertise and feasibility analysis to inform the platform roadmap and strategy, ensuring planned features align with operational stability and security requirements. ● Project Leadership: Serve as the technical lead for platform-related projects, overseeing configuration, testing, documentation, and successful deployment into production environments. ● Vendor Management Support: Assist the Platform Owner/Manager with technical vendor engagement, evaluating new features, managing pilot programs, and providing technical oversight on capacity planning. ● Joint Venture Work: Ensure platform configurations and access models are technically robust and compliant for cross-functional collaboration with joint venture partners. Multi-Platform Engineering ● Apply senior-level engineering rigor and technical governance to configuration, security, and minor development initiatives for secondary platforms, including Box, Figma, Lucidchart, UiPath, and Everbridg Qualifications ● Bachelor's degree in Computer Science, Information Technology, or a related technical field. ● 7+ years of experience as an IT Engineer, focusing on the deployment and administration of enterprise SaaS platforms. ● Expert-level, hands-on experience with Slack Enterprise Grid administration, configuration, and API usage. ● Proficiency in scripting or automation tools relevant to enterprise platforms (e.g., Python, PowerShell, workflow builders). ● Strong understanding of Identity and Access Management (IAM), SSO (SAML/OAuth), and data security principles in a cloud environment. ● Proven ability to translate business requirements into concrete, secure, and scalable technical solutions. ● Excellent analytical and problem-solving skills, with a track record of resolving complex, production-critical system issues. ● Relevant vendor certifications (e.g., Slack Certified Admin/Developer). ● Experience with configuration and integration of other productivity tools (Box, Figma, UiPath). ● Experience with complex network environments and integration with cloud infrastructure (AWS/Azure/GCP) Pay Disclosure Salary Range for this role is $149,700 - $187,100 for California based applicants and $125,800 - $157,200 for Michigan, Illionis or Georgia based applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs. The successful candidate may be eligible for annual performance bonus and equity awards. We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com. You can apply for this role through careers.rivian.com (or through internal-careers-rivian.icims.com if you are a current employee). This job is not expected to be closed any sooner than February 6, 2026. Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services.

Staff It Solutions Engineer, Collaboration Platforms

What you'd actually do

Skills

Required

What the JD emphasized