Position Summary...
Walmart Marketplace is dedicated to creating a safe and trustworthy environment for our users. Seller Support & Risk Operations Product exists to help good sellers operate with confidence on Walmart Marketplace by making support faster, decisions fairer, compliance clearer, disputes easier, and risk enforcement smarter. We build the seller-facing, associate-facing, and automated systems that resolve seller issues, protect the marketplace, and reduce operational friction at scale.
We are seeking an experienced Staff Product Manager to lead the development of our Risk and Compliance Investigation products. In this role, you will define and execute the product strategy for operations associate facing products enabling detecting, preventing, and investigating fraudulent and high-risk seller behavior. You will work with a cross-functional team of engineers, data scientists, and risk operations specialists to build intelligent, scalable, and highly effective risk systems.
What you'll do...
Key Responsibilities
Product Strategy: Define the long-term vision and strategy for the Seller Risk and Compliance Investigation product portfolio.
Gen AI & Machine Learning: Lead the ideation and development of Gen AI and AI/ML-powered risk detection and investigation tools with hands on experience of building and deploying multi-agent frameworks and evaluating model performance and trade-offs.
Roadmap Planning: Own the product roadmap, prioritize features, drive user experience designs and manage the product backlog to deliver maximum value.
Cross-Functional Leadership: Collaborate with engineering, data science, risk operations, legal, and other stakeholders to ensure alignment and successful execution.
Data-Driven Decisions: Leverage strong analytical skills and data to inform product decisions, measure impact, and identify new opportunities.
Market & User Research: Stay abreast of industry trends, emerging fraud vectors, and competitor activities to maintain a competitive advantage.
Communication: Clearly articulate the product vision, strategy, and business value to all levels of the organization
Qualifications
Experience: 8+ years of product management experience, with at least 3+ years in the risk, fraud, or trust and safety domain.
Technical Acumen: Deep understanding of AI/ML concepts and experience shipping products that leverage these technologies. Experience with Gen AI is a significant plus.
Risk Domain Knowledge: Strong understanding of e-commerce/fintech risk landscapes, including common fraud patterns, seller lifecycle risks, and investigation workflows.
Analytical Skills: Exceptional data analysis skills and proficiency with tools like SQL, Python, or data visualization platforms.
Leadership: Proven ability to lead and influence cross-functional teams without direct authority.
Communication: Excellent written and verbal communication skills, with the ability to translate complex technical concepts into clear business requirements.
Education: Bachelor's degree in a technical or quantitative field
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart. The annual salary range for this position is $143,000.00 - $286,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...
__Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. __
Option 1: Bachelor’s degree in computer science, engineering, or related area and 7 years’ experience in product management. Option 2: 9 years’ experience in product management or related area.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master’s degree in Computer Science, Engineering, Business Administration, or related area and 6 years’ experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
Primary Location...
1375 Crossman Ave, Sunnyvale, CA 94089-1114, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.